WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation - eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms - backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong - and still helping organizations work smarter and move faster.
Role Overview
Reporting to the Site Operations Manager, the incumbent is responsible for ensuring that WCD customers receive consistently high-quality products and services. A keen eye for detail and a passion for getting the job done right the first time, every time will lead to success in this position.
Responsibilities and Duties
Scanning Services
- Sort, organize, and prepare documents for scanning.
- Verify correct page order.
- Operate high-volume scanning equipment to digitize paper records.
- Configure scanning settings to ensure optimal image quality.
- Meet established productivity and turnaround targets.
- Review scanned images for clarity, completeness, and accuracy.
- Correct image quality issues, including skewed, missing, or unreadable pages
- Re-scan documents as required to maintain quality standards.
- Ensure electronic records accurately reflect original source documents.
- Apply appropriate file names
- Upload and organize digital records within document management systems.
- Maintain accurate tracking logs and records of completed work.
Print Services
- Assist the print team in the production of printed documents (black and white, large format, and fully colour projects)
- Review print requests and work orders for completeness and accuracy.
- Prepare electronic and physical files for production.
- Convert and format documents as required for printing.
- Ensure proper paper stocks, finishing options, and production specifications are selected.
- Complete basic bindery including Collating, folding, Binding (coil, Cerlox)
- Package and label finished jobs
Qualifications
Education
- High school diploma or GED
- Post-secondary education in a related field is considered an asset
Skills and Experience
- A solid understanding of computers and office equipment
- Ability to adapt to changing environments, work with a variety of people, and have the flexibility to cover various positions on short notice
- Previous print production experience is considered an asset
- Knowledge of the Adobe CS Suite is considered an asset
- Strong ability to remain organized and manage multiple projects and duties
- Consistent attention to detail
- Written and verbal fluency in English
- Exceptional customer service
- Desire to perform different functions daily as required
- Ability to lift 50 lbs.
Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.
