Original job description
Entity: WELL Health Technologies
Position Title: Physician Payments Coordinator
Salary Range: $80,000 - $90,000
Job Class: Full Time
Work Location: Vancouver, BC
About The Company
WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, Botox procedures, and women’s health services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the company, visit: www.well.company and wellclinics.ca.
Position Summary
WELL Health is seeking an experienced Physician Payments Coordinator to support end-to-end administration, analysis and reconciliation of physician payment cycles across WELL’s clinic portfolio. The role is responsible for reviewing source data and approved physician agreement terms, preparing and validating payment calculations, coordinating approvals, tracking payments and reconciling physician payables to supporting records and financial systems.
The Physician Payments Analyst will maintain accurate physician master data, coordinate payment changes and exceptions, support accounting entries and period-end close activities, and investigate and resolve payment discrepancies in a timely manner. The role will also support physician and clinic payment inquiries, working closely with the Physician Payments Team Lead, Clinics Finance, clinic operations and other stakeholders to ensure payments are accurate, complete, appropriately supported and processed within established deadlines.
This role requires a highly organized, analytical and detail-oriented professional with strong control discipline and the ability to manage multiple payment cycles and competing priorities. Accuracy, confidentiality, reconciliation discipline and deadline management are critical to success, together with a continuous-improvement mindset focused on strengthening controls, standardizing processes and improving the efficiency and scalability of physician payment operations as WELL continues to grow.
What You Will Be Doing
Support the execution of physician payment cycles across assigned clinics and entities, including data collection, payment calculations, validations, approval support, payment tracking and reconciliation in accordance with established timelines and procedures.Collect, reconcile and validate physician payment data from EMRs, billing systems, provincial health-plan remittances, private and third-party billings, alternative funding arrangements and other approved source records.Prepare physician payment calculations in accordance with approved agreements and clinic arrangements, including physician splits, overhead deductions, locum payments, retroactive adjustments, recoveries and other approved payment items.Perform payment validation and variance analysis, investigating missing information, duplicate items, unusual fluctuations and other discrepancies, and escalating material or unresolved issues to the Physician Payments Team Lead.Prepare physician payment registers, supporting schedules and approval packages for review, ensuring calculations are complete, appropriately supported and prepared in accordance with established controls and approval requirements.Support physician onboarding, offboarding and payment changes, including locum arrangements, contractual amendments and validated banking or payee updates, ensuring required documentation and approvals are received before processing.Prepare reconciliations for physician payments and related receipts to payment registers, bank activity and the general ledger, investigating timing differences, underpayments, overpayments, unapplied receipts and other outstanding items.Support period-end accounting activities related to physician payments, including journal entries, accruals, reclassifications, account reconciliations, supporting schedules and physician payable balances.Work closely with the Physician Payments Team Lead, Clinics Finance, Treasury, clinic operations and billing teams to resolve data, payment, funding and reconciliation matters and escalate issues that may affect established payment deadlines.Respond to physician and clinic payment inquiries within assigned areas, providing accurate and timely information and escalating complex, sensitive or contractual matters to the Team Lead as appropriate.Support continuous improvement of physician-payment processes and controls by maintaining procedures and supporting documentation, assisting with audit requests and identifying opportunities to improve data quality, standardize calculations and reduce manual processing risk.
You Have
Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline required. 5–7 years of relevant experience in accounting, finance, accounts payable, physician payments or another high-volume payment and reconciliation environment. Strong Microsoft Excel skills, including experience working with large datasets, reconciliations, payment calculations and financial schedules. Experience preparing account reconciliations, variance analysis and supporting schedules, with strong attention to accuracy and completeness. Experience working with ERP, accounting, billing or payment systems; Microsoft Dynamics 365, Power BI and healthcare EMR systems are considered assets. Experience in healthcare, medical clinics, physician compensation/payments, shared services or another multi-entity environment is preferred. Familiarity with provincial healthcare billing and payment processes such as MSP, OHIP or other provincial payer programs is considered an asset. Demonstrated ability to interpret and apply approved agreements, payment terms, fee splits, deductions and other payment arrangements accurately and consistently. Strong analytical and problem-solving skills, with the ability to identify discrepancies, investigate variances and escalate complex or material issues appropriately. Excellent organizational and time-management skills, with the ability to manage multiple payment cycles, competing priorities and recurring deadlines. Strong written and verbal communication skills with the ability to work effectively with physicians, clinic operations, Finance and other internal stakeholders. Demonstrated commitment to confidentiality, accuracy, internal controls and appropriate handling of sensitive physician and financial information. A collaborative and continuous-improvement mindset, with an interest in improving documentation, standardizing processes and reducing manual processing risk.
The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.
WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.
This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.
WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.
Want Read more about us: https://stories.well.company/
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