Employment Case Manager Skills Training and Employment Pathway (STEP)

Employment Case Manager - Skills Training and Employment Pathway (STEP)

Posting #: 4369 Posting Date: 15/10/2026 Posting Closing: 29/10/2026

Location: Hamilton

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Employment Case Manager who demonstrates our values of compassion, accountability, responsiveness, and empowerment in service to our clients, families, and one another.

STEP (Skills Training and Employment Pathway) is Wesley's new three-year employment program designed to help Government-Assisted Refugees build successful careers and achieve economic independence. Through employment counselling, job matching, employer engagement, and skills training opportunities, STEP creates pathways to meaningful employment while helping local employers address workforce needs and strengthening our communities.

The Employment Case Manager plays a key role in delivering STEP by providing individualized case management and employment support to Government-Assisted Refugees in Hamilton. Working closely with participants, the Employment Case Manager will develop personalized employment plans, facilitate skills assessments and referrals, support job readiness and career preparation, and help participants secure and retain meaningful employment.

This position is a unionized, full-time permanent position. The rate of pay is $24.65 per hour. The hours for this position are 40 hours per week.

Key Responsibilities:

1. Welcome, engage, and support clients accessing the program, ensuring a positive, responsive, and client-centered service experience.
2. Conduct client intake, employment-related needs assessments, and ongoing evaluations to identify strengths, barriers, and employment goals.
3. Develop and implement individualized employment action plans that support participants in achieving sustainable employment outcomes.
4. Provide employment counselling, job readiness coaching, career exploration, and pre-employment preparation tailored to each participant's needs.
5. Facilitate referrals to skills training, certifications, community services, and other supports that enhance participants' employment readiness and success.
6. Conduct job search and employment support appointments, including resume development, interview preparation, job matching, and employer connections.
7. Maintain accurate and up-to-date client records, case notes, referrals, government documentation, and program data in accordance with organizational and funder requirements.
8. Advocate on behalf of clients to access services, resources, and employment opportunities that support successful settlement and workforce integration.
9. Provide crisis intervention, problem-solving support, and appropriate referrals to address barriers affecting employment and overall well-being.
10. Participate in case management meetings and collaborate with internal teams, employers, and community partners to coordinate services and support participant success.

What you will bring:

1. Minimum; a community/public service-related diploma (ex. Social Service Worker, Community Service Worker diploma) or equivalent with relevant practical experience working with jobseekers and/or high school diploma with relevant employment history and professional Career Consultant or Professional Career Development course completion/training.
2. Advanced knowledge of a second language is an asset: Somali, Swahili, or Arabic preferred.
3. Minimum 1-2 years of experience in a Case Management role serving a vulnerable population, including victims of trauma, is required.
4. Comprehensive understanding of Employment support programs, and available support to refugees, particularly landed immigrants.

Invest in Yourself as we Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Full Health & Dental Benefits (Eligible After Three Months)
• Personal & Vacation Days 
• RRSP Contribution Program (Eligible After One Year)
• Employee Assistance Program Available Immediately
• Employee Discounts

Please Apply Via: Our Wesley Bamboo Portal:

1. Click on this link: https://wesley.bamboohr.com/jobs/
2. From there you can access all of Wesley’s job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.