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Wesley

Resettlement Assistance Program Worker

Hamilton, ON, Canada

Job type: Full-time
Working hours: 37.5 hours per week
Posting language: English
Posted: Sep 21, 2026

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Original job description

Resettlement Assistance Program Worker

Posting #: 4358 Posting Date: 21 September 2026 Posting Closing: 25 September 2026

Have you heard of us?

Wesley is a long-standing local non-profit and living wage organization. We are passionate about our work advocating for harm reduction, housing, poverty eradication, and food security in Hamilton, Halton, and Brantford. We’re committed to diversity & inclusion and a healthy work-life balance. We would love for you to join our team!

Are you the one we’re looking for?

We seek a dynamic, highly motivated Resettlement Assistance Program (RAP) Worker who embodies our values of compassion, accountability, responsiveness, and empowerment in their interactions with clients, families, and colleagues.

PURPOSE

Under the Resettlement Assistance Program (RAP), the Government of Canada assists Government-Assisted Refugees (GARs) upon their arrival in Canada by providing direct financial support and funding immediate and essential services. The Wesley Resettlement Assistance Program, located in Hamilton, ON, delivers RAP immediate and critical services to clients generally within four to six weeks of arrival in Canada. The Wesley RAP worker ensures the smooth delivery of the RAP program, including immediate and essential services. These services include reception services and temporary accommodation at Wesley Reception Centre or/and Hotel, assistance with locating permanent accommodation, needs assessment and referrals to other settlement programs and community-based services, information and orientation on financial and non-financial information, as well as life skills training; and links to essential federal and provincial programs.

This is a unionized, full-time permanent position. This position offers 37.5 hours per week at a rate of $24.65 per hour.

Key Responsibilities:

Arrangements Before Clients’ Arrival: Upon receipt of the Notification of Arrival Transmission (NAT), review its content to adequately create a file and plan the reception of the refugee clients (consider the number of individuals, languages spoken, ages, medical conditions, and other special needs, etc.).
On arrival day, collaborate with your team to plan for the necessary services and support required, such as life skills workers and interpreters. This should be based on the client's language, age (additional staff needed when there are minors), physical and mental health, and any experience of trauma that may be noted in the NAT.
Provide adequate support and orientation to RAP clients to adjust during their initial days in Canada before living on their own in the community
Conduct an initial RAP needs assessment to identify immediate resettlement needs and determine which services, RAP or otherwise, are required to meet these needs during the client’s first 4-6 weeks in Canada
In addition, upon clients’ arrival and before a more comprehensive needs assessment and their first appointment with a primary care practitioner, assess whether they have any apparent urgent needs not noted on the NAT that need to be addressed immediately
Provide orientation and link to essential federal/provincial programs and services so the clients can understand and access fundamental services like all other Permanent Residents or Canadian Citizens.
Work under a lens of integration with other Wesley programs to ensure efficiencies are realized through evidence-based practices
Maintain required participation records and relevant program statistics to update through ICARE, continuously looking for efficiencies to implement within the program.
Ensure that records are kept confidential and secure at all times.
Report and communicate progress, strategies, challenges, and program status to the management team.

What you will bring:

A university degree or a college diploma in social work/social service work or related educational background in the field is required.
At least two years of relevant practical experience working with newcomer families is required.
Advanced computer skills are required in the following programs: Microsoft Word, PowerPoint, Outlook, Adobe, and any database program.
Excellent communication, organization, and coordination skills.
Proven ability to demonstrate Wesley’s mission, vision, and values.
Fluency in at least one of the following languages is required: Amharic, Tigrinya, Uyghur, or Turkish (spoken and written).
Proficiency in English, both spoken and written, is required.
Available to work flexible/irregular hours, including evenings and weekends.
A valid driver’s license with access to a vehicle would be an asset.
Non-violent crisis intervention and First aid/CPR training are required.

Invest in Yourself as We Invest in You! Wesley offers…

A positive work culture that prioritizes all staff having an opportunity to contribute
A supportive team that will empower you to achieve significant milestones!
Fun and engaging organizational events, such as our Staff Appreciation Event
Professional development and training opportunities
Full Health & Dental Benefits (Eligible After Three Months)
Personal & Vacation Days
RRSP Contribution Program (Eligible After One Year)
Employee Assistance Program Available Immediately
Employee Discounts

Please Apply Via Our Wesley Bamboo Portal:

Click on this link: https://wesley.bamboohr.com/jobs/
From there, you can access all of Wesley’s job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.

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More about this job

Responsibilities

The Resettlement Assistance Program Worker facilitates the arrival and integration of Government-Assisted Refugees by providing reception services, needs assessments, and orientation to essential Canadian programs. They are responsible for maintaining accurate client records, coordinating support services, and ensuring a smooth transition for newcomers during their first four to six weeks in Canada.

Requirements

Candidates must possess a university degree or college diploma in social work or a related field, along with at least two years of practical experience working with newcomer families. Proficiency in English and fluency in at least one of the following languages is required: Amharic, Tigrinya, Uyghur, or Turkish.

Skills

Social work
Case management
Needs assessment
Crisis intervention
First aid
CPR
Communication
Organization
Coordination
Microsoft Word
PowerPoint
Outlook
Adobe
Database management
Multilingualism

Benefits

Health benefits
Dental benefits
Personal days
Vacation days
RRSP contribution program
Employee assistance program
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Resettlement Assistance Program
Refugee support
Social services
Case management
Needs assessment
Integration
Non-profit
Harm reduction
Housing support
Poverty eradication
Food security
ICARE
Crisis intervention
First aid
CPR
Multilingual
Client orientation
Life skills training
Community services
Data management

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