The best organizations are built on more than great products. They are built on exceptional experiences. At Westeck, those experiences begin with the people who represent our brand every day.
As our Reception & Sales Support Coordinator, you will be an important part of that experience. You will be the first point of contact for customers, visitors, and callers while providing day-to-day administrative support to our Sales team. From welcoming a customer to accurately capturing and communicating information, your work will help keep the customer experience professional, responsive, and connected.
What You'll Do
Create Exceptional First Impressions
- Welcome customers, visitors, and employees in a professional, responsive, and welcoming manner.
- Answer and direct incoming calls and general inquiries, connecting people with the appropriate team member.
- Assist customers with routine questions and they are directed to the right place.
- Help maintain a professional, organized, and welcoming reception area.
Support the Sales Team
- Provide day-to-day administrative support to the Sales team.
- Enter and maintain customer, lead, and sales information accurately in the appropriate systems.
- Prepare, organize, and maintain sales-related information and documentation.
- Support the flow of information between Sales, customers, and other internal departments.
- Assist with general administrative activities that help the Sales team stay organized and responsive.
Keep Information Moving
- Accurately capture and communicate information needed by Sales and other internal departments.
- Ensure information is complete and appropriately routed so the responsible team can take the next step.
- Prepare correspondence, documents, reports, and other materials as required.
- Maintain organized electronic and physical records.
- Support general office administration and other activities as business needs evolve.
What You Bring
- High school diploma or equivalent.
- 2+ years of experience in reception, customer service, sales support, or office administration.
- Strong attention to detail and accuracy, particularly when entering and maintaining information.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office programs, particularly Outlook, Word, and Excel.
- The ability to manage multiple priorities and remain organized in a busy environment.
- A professional, customer-focused approach and the ability to create positive interactions with a wide range of people.
- The ability to listen, understand information, and communicate it clearly to others.
- Sound judgment when responding to routine inquiries and determining when additional support is required.
- The ability to work independently while collaborating effectively with others.
- Experience in a manufacturing or industrial environment is an asset.
Why Westeck?
At Westeck, we believe exceptional experiences are created by exceptional people. We are committed to building a workplace where collaboration, accountability, curiosity, and continuous improvement are part of everyday work.
Here, your contributions matter. Whether you are welcoming a customer, supporting our Sales team, or helping ensure important information gets where it needs to go, you will play an important role in the experience we create for our customers and each other.
What We Offer
- Compensation: $41,500 - $58,000 annually, with placement within the range based on qualifications, experience, and demonstrated skills.
- Comprehensive health and wellness benefits, including extended health, dental, vision, life insurance, and disability coverage.
- Employer RRSP matching program.
- Employee and Family Assistance Program (EFAP).
- Ongoing learning and professional development opportunities.
Apply today and become part of a team that Never Stops Building.
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keywords: front desk, administrative assistant, customer service, customer support, order entry, inside sales, client services, sales coordinator, office assistant, data entry, business administration, office clerk, sales clerk, customer care, customer experience
