POSITION TITLE: Service Writer
DEPARTMENT: Service - Acheson
SUMMARY:
At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed.
We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What started out as a family-owned and operated business all the way back in 1987 has now grown to a group of companies with dealerships with 3 main cities in Northern Alberta.
We believe in building relationships with our customers and getting to know their unique needs. We’re big on communication, keeping our customers and co-workers in the loop every step of the way. And finally, we give a damn. We want our customers to know we care about them and their truck, every step of the way.
Western Star Trucks (North) Ltd. believes in hiring and retaining the best by offering a positive open work environment and Competitive Compensation.
Health, Dental, Vision, Life & Disability Benefits including RRSP/TFSA Matching.
Boot Allowance, Eye Safe Program and various employee discounts.
Opportunities for Career Development. and of course, a Fun and Inclusive Culture!
Due to continual growth, we are on the search for a Team member who will focus on representing the Western Star Trucks (North) by providing Exceptional Customer Service both in person and over the phone, you will assist all customers from check in to check out.
RESPONSIBILITIES:
- Open work orders at
time of booking and maintain control until closed and invoiced while ensuring
accuracy and full completion of required fields
- Ensure efficient
communication with Customer throughout Work order process.
- Invoice Work Order at
time of sign out by the customer.
- Ensure all repair
orders are sent to Accounts Receivable for lien application.
- Ensure all balances
are collected or financed approved prior to release of any units
- Open work orders at
time of booking and maintain control until closed and invoiced while ensuring
accuracy and full completion of required fields
- Ensure efficient
communication with Customer throughout Work order process.
- Invoice Work Order at
time of sign out by the customer.
- Ensure all repair
orders are sent to Accounts Receivable for lien application.
- Ensure all balances
are collected or financed approved prior to release of any units
- Answer incoming
Service phone calls.
- Handles Repair Order
charges, warranty validation & claims coverage’s including computation of
charges, submission and follow-up.
- Maintains the service
library with information that is current.
- Maintains a clean and
safe work area.
- Accounts for all time
and for all material used in performing assigned duties.
- Follow all safety
rules and regulations in performing work assignments.
- Handles service
department filing and records.
- Updates customer
profiles using equipment, hours or other information from the customer work
orders.
- Accurately complete
government required paperwork for CVIPs and other registrations.
- Assist in handling
customer complaints and concerns.
- Be aware of and track
“comebacks” and make sure the problem is corrected to the customer and
dealership’s satisfaction.
- Greet customers
immediately in a courteous manner.
- Treat customers fairly
and with honesty and demonstrate our commitment to superior customer service
and ethical business practices.
- Treat all employees
and customers fairly, courteously and with dignity.
- Maintain positive
relationships with customers, other employees and Managers.
- Be early, flexible and
available for scheduling.
- Maintain up to date
technical training.
- Focus on Quality &
Service.
- Wear uniform and name
badge every day.
- Demonstrate an
interest in growing the dealerships business.
- Completes other duties
as assigned.
- Answer incoming
Service phone calls.
QUALIFICATION & EXPERIENCE REQUIREMENTS:
- Excellent Customer
Service Skills!
- High attention to
detail required.
- Ability to work in a
fast-paced environment and maintain an efficient, professional and enthusiastic
attitude.
