This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Overview of role
The successful candidate will help maintain WestJet's operating authorizations by managing licences and air operator designations, supporting compliance with facilitation regulations, and overseeing immigration-related infractions. The role works broadly across WestJet and with external partners, requiring a highly professional and collaborative approach. This senior-level individual contributor reports to the Director, Regulatory Affairs & Accessibility.
Key deliverables include:
- Manage WestJet's licences and permits with civil aviation authorities worldwide for scheduled, charter, ad hoc, cargo, and codeshare operations.
- Partner with network planning, fleet planning, alliances, and other stakeholders to define business requirements, establish timelines, and keep licensure readiness aligned with commercial and operational targets.
- Maintain complete licensure records and documentation to support business continuity.
- Process customs and immigration violation notices, investigate root causes with airports, corporate security, and external partners, and pursue mitigations with government authorities to avoid or reduce fines.
- Maintain violation records, identify patterns and trends, and recommend actions to reduce WestJet's exposure.
- Serve as a subject matter expert on immigration and travel-document requirements for passengers, crew, and animals, including how external technology systems interact with WestJet's systems and processes.
- Provide regulatory counsel through recurring and ad hoc forums, support projects requiring compliance guidance, and lead projects driven by regulatory change.
- Build and advance relationships with authorities, regulators, and service and technology partners to achieve and maintain compliance.
- Resolve data-transmission and data-quality non-compliance promptly to protect WestJet's good standing and operating authority.
- Support other Regulatory Affairs & Accessibility priorities to broaden knowledge and experience.
Experience and Qualifications:
- 5+ years of experience in roles with significant exposure to WestJet operations, processes, and systems.
- Exceptional professional judgment, communication, tact, and diplomacy, including the ability to manage sensitive matters and represent WestJet with external parties.
- Demonstrated ability to build collaborative relationships at all organizational levels and externally.
- Excellent analytical and critical-thinking skills, with a track record of turning complex analysis into actionable insights and recommendations.
- Ability to work effectively under time-sensitive, high-pressure deadlines.
- Schedule flexibility, including occasional work outside standard Monday-to-Friday hours to engage with licensing authorities in other time zones.
- Advanced knowledge of Microsoft Excel, Word, PowerPoint, and SharePoint.
- Advanced knowledge of WestJet reservation and check-in systems; additional systems knowledge is an asset.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.
