IT Support Manager / IT Operations Manager / IT Support Technical Lead (Hands-on regional lead/manager role)
Our client is a fast growing media and high tech company:
-Over 6500 employees across 20 offices globally;
-Provide cutting edge augmented reality, virtual reality, and 3D printing technologies
-Developed one of most popular apps that has been used by millions of users
They are looking for a regional IT support manager/technical lead to lead and develop the technical support team:
-Lead, coach, and develop seven direct reports across IT support and service delivery;
-Hold regular 1:1s, manage performance, support hiring, onboarding, training, career development, workload planning;
-Set clear expectations for IT service, technical quality, ticket ownship, documentation and follow-through, share knowledge;
-Act as a senior point of contact/hands-on leader for assigned regional offices, lead support for mixed Windows, Mac and Linux OS, Google Workspace, Jira, Okta, Slack, Confluence, network, JAMF
-Automation and scripting using Powershell, bash or Python to develop and improve internal tools
Requirements:
-1-2 years experience working as IT support manager or IT operations manager with previous experience working as IT support/service desk
-Working knowledge in Windows OS and Mac OS, networking, Google Workspace, MDM, etc.
-Experience in automation such as powershell or python or bash
-Willingness to work hands-on, support teammates, take accountability for difficult outcomes
Initially 12 months full time contract and will extend yearly. Offer CAD 55 to CAD 63 per hour plus 4% holiday pay and paid public holidays. 5 days on site in Toronto.
