JOB SUMMARY |
Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required. |
ESSENTIAL DUTIES AND RESPONSIBILITIES |
- Receives and enters orders for customers
- Responds to customer inquiries regarding inventory availability, validity, and special request items
- Coordinates with other departments to insure timeliness of production and shipping
- Communicates estimated production lead times and delivery times to customers
- Receives discrepancies and requests for credit from customers
- Checks status of orders and back-orders
- Works with Material Specification team for parts creation
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KNOWLEDGE, SKILLS, AND ABILITIES |
- Knowledge and experience working in System 36 and INFOR
- Knowledge of computers sufficient to utilize email, spreadsheets and databases
- Typing skills sufficient for email communications and data entry into various systems
- Skill in operating office equipment
- Ability to communicate in both oral and written forms with all levels inside and outside of the organization
- Ability to work independently
- Ability to meet deadlines
- Ability to professionally address a variety of customer issues
- Ability to gain product knowledge
- Ability to carry out tasks completely, efficiently and in a timely manner
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MINIMUM REQUIREMENTS |
EDUCATION: - High School Graduate or GED
| - 15 semester hours of college in a related field may substitute for required experience
EXPERIENCE: - 1+ Years Experience in Customer Service and Accounting
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PHYSICAL REQUIREMENTS: |
ENVIRONMENT:Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers |
