Calypso Application Support
Core Purpose & Scope
- Providing production support for the Calypso settlement system within Capital Markets.
- Supporting the Trade Life Cycle, specifically Settlements, Securities, and Prime Brokerage.
- High-pressure, global, 24/7 production environments requiring collaboration across multiple time zones (Europe, India, Americas).
Profile
- Incident routing, functional queries, and basic troubleshooting.
- Acting as a Single Point of Contact (SPOC) to resolve or escalate technical/functional issues.
- Basic knowledge of Capital Markets products and strong motivation for support.
- Platform stability, complex problem management, and mentoring junior staff.
- Proactive monitoring, driving "Production Excellence," and contributing to Al/automation initiatives.
- 7-8 years of deep domain expertise and advanced technical troubleshooting.
Technical & Functional Skillsets
- Functional: Deep understanding of Back Office functions (Settlement, Accounting, Position Management, STP) and market products (Securities, Bonds, Warrants).
- OS/DB: Linux/Unix, Oracle, Sybase, MSSQL.
- Monitoring: Geneos, Dynatrace, Grafana, OpenSearch.
- Automation/Scripting: Python, Shell scripting, Autosys.
- Frameworks: ITIL (ServiceNow, Jira).
Soft Skills & Operational Requirements
- Ability to interact directly with high-stakes stakeholders like Traders and Sales.
- High stress resistance and flexibility to work in rotating shifts or on bank holidays.
- Mindset: Proactive, result-oriented, and focused on automation to minimize manual errors.
- Must reside in the Montreal Metro Area
- Experience in Calypso, Capital Markets, Trading Settlements
