Account Manager – Telecom
Location: Montreal, Quebec, Canada
Work Model: Hybrid / Onsite
Employment Type: Full-Time
Industry: IT Services & Consulting
About the Role
We are seeking an experienced Account Manager – Telecom to manage and grow strategic telecom accounts in Montreal. The ideal candidate will have a strong background in IT Services & Consulting and proven experience in account farming, client relationship management, revenue growth, cross-selling, and up-selling within the Telecom sector.
This is primarily a farming and account-growth role, focused on expanding existing client relationships, identifying new opportunities within assigned accounts, and increasing revenue through IT services, consulting, digital transformation, cloud, data, and managed services.
Key Responsibilities
- Own and manage strategic Telecom accounts in the Montreal market.
- Develop strong, long-term relationships with C-level executives, CIOs, CTOs, business leaders, and technology stakeholders.
- Drive account growth through cross-sell, up-sell, renewals, expansion, and wallet-share growth.
- Identify and develop new opportunities within existing client accounts.
- Build and execute strategic account plans and growth strategies aligned with client business objectives.
- Understand client technology roadmaps, business priorities, and transformation initiatives to identify relevant IT services opportunities.
- Sell and position IT Services & Consulting, Digital Transformation, Cloud, Data & AI, Cybersecurity, Digital Engineering, Managed Services, and Application Services.
- Work closely with pre-sales, solution architects, delivery, consulting, and practice teams to develop customized solutions.
- Manage the complete sales cycle from opportunity identification through proposal, negotiation, and closure.
- Develop and maintain a healthy account pipeline and accurate revenue forecasts.
- Drive strategic client engagements, business reviews, and executive-level meetings.
- Identify opportunities to expand existing engagements across business units, geographies, and service lines.
- Negotiate commercial terms and ensure successful closure of high-value engagements.
- Monitor competitive activity and market trends within the Telecom industry.
- Partner with internal delivery teams to ensure strong client satisfaction and identify additional growth opportunities.
Required Qualifications
- 8–15+ years of experience in Account Management, Client Partner, Enterprise Sales, or Business Development within IT Services & Consulting.
- Proven experience managing and farming existing enterprise accounts with responsibility for revenue growth.
- Strong experience selling IT Services, Consulting, Digital Transformation, Cloud, Data & AI, Cybersecurity, Application Services, or Managed Services.
- Telecom industry experience is strongly preferred.
- Demonstrated success in cross-selling, up-selling, account expansion, renewals, and increasing wallet share.
- Strong relationships with CIOs, CTOs, CXOs, technology executives, and business stakeholders within Telecom organizations.
- Experience managing large, complex enterprise accounts and multi-million-dollar portfolios.
- Strong understanding of consultative selling and enterprise IT services.
- Proven ability to develop account strategies, identify whitespace opportunities, and build long-term client relationships.
- Excellent communication, presentation, negotiation, and relationship-management skills.
- Must be based in or willing to work from Montreal, Quebec.
