Driving the Future of Transportation
Our Role: Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support role - it's a stepping stone for individuals with a passion for logistics, collaboration, and leadership.
As Operations Support you will be trained across all positions within our Dispatch department.
Hours:
Monday to Friday from 13h00 to 22h00
What You'll Do
Driver Support- Act as a first point of contact - ensuring drivers feel supported, informed, and empowered at every step
- Handle time-sensitive communications by phone or satellite promptly and efficiently
- Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care
- Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and clear communication
Troubleshooting & Proactive Solutions- Identify potential service risks early and build smart solutions in collaboration with planners and customers
- Ensure the right equipment is in the right place at the right time
- Monitor yard activity, trailer movements, and equipment readiness to maintain operational flow
- Act as a reliable link between departments - sharing key updates that help us all succeed together
Data Integrity & Process Excellence- Maintain and update system records to ensure everything runs smoothly
- Manage dispatch data such as check-ins, switches, and messages with a focus on quality and timeliness
- Correct discrepancies with a solution-oriented mindset
Customer-Focused Service- Respond to customer needs with professionalism and a positive attitude - even after hours
- Input orders and requests with clarity and efficiency
- Represent XTL’s standard of care with every interaction
Team Collaboration & Office Support- Step in and support wherever needed - whether that’s assisting planners, filling in during holidays, or helping a colleague
- Thrive in an environment that values mutual respect, shared success, and everyday contributions
- Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
- Handle and input driver pays with care and efficiency
Equipment Oversight- Monitor equipment pools and usage trends to maximize availability and efficiency
- Reconcile yard inventories and records to ensure accuracy
- Spot and report on patterns in service failures to help strengthen long-term systems
- Contribute to our preventative maintenance and equipment lifecycle efforts - keeping safety and quality top of mind
Who you are: - You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
- You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
- You are a resourceful problem-solver who thrives on knowing your work directly impacts the future of how we move
- You are adaptable and enjoy finding creative solutions to drive change
Qualifications- Demonstrates strong organizational skills and takes initiative pro-actively
- 1-2 years of dispatch or planning experience (preferred but not required)
- Excellent verbal and written communication skills with the ability to work collaboratively
- Ability to be detail oriented and deadline driven
Why Join XTL?
This role is ideal for someone eager to grow, learn, and lead. We believe in fostering a workplace where people from all walks of life feel seen, supported, and inspired to bring their best every day. If you’re a team player with a solutions-first mindset and a drive to build a meaningful career in operations, we want to hear from you.
* XTL is an equal opportunity employer that promotes diversity in the workplace. Every application is considered equally, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Indigenous person, or an individual with a disability. We welcome applications from all interested individuals. The masculine form is used solely to simplify the text.
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