A little about us:
The Client Services team is part of our Yahoo Ads Sales organization. Our team’s core pillars are to build advertising relationships, deliver against and grow revenue, and exceed client expectations while driving success against their business. We are experts on the Yahoo Demand Side Platform (DSP) who thrive on finding innovative ways to hit our clients' KPIs and bring their campaign goals to life. We bring dedication and a drive to adapt, innovate, and build on our capabilities daily while delivering measurable results our customers can count on in a fast-paced environment.
Yahoo DSP is an omnichannel platform offering differentiated solutions across planning, buying, optimization, and measurement, with focus on Unified TV, Identity & Measurement, and Transparency & Outcomes.
About the Role:
We are seeking a proactive and analytical Client Services Sr Account Specialist to join our team in Toronto. In this role, you will partner with the Sales & Client Services teams to manage and grow key accounts and collaborate with internal partners to provide strategic recommendations, data-driven insights, and exceptional client service. You will also work independently to help identify performance, revenue, and new feature opportunities that foster long-term success for your clients. Your expertise in the Yahoo DSP empowers you to offer optimization guidance, provide training to clients, and contribute to enhancing the platform.
Your professional demeanor and developed interpersonal and communication skills enable you to build strong relationships with external clients and drive cross-functional cooperation with internal teams. You can comfortably manage multiple complex projects, accounts, and stakeholder requests - whether they call for organizational skills, prioritization, statistical analysis, or business acumen. At Yahoo, client relationships are our top priority. We are looking for a dedicated and personable Client Services Sr Account Specialist to serve as a primary point of contact. If you are a proactive, analytical professional with a strong commitment to team collaboration and a focused interest in programmatic advertising, this is an opportunity to make an impact and grow within our dynamic organization.
Responsibilities:
- Serve as advertiser point-of-contact for all campaign-related inquiries from start to finish of the campaign lifecycle by owning tasks and leveraging support teams.
- Lead a portfolio of accounts, operating as a “small business owner” to grow clients’ business.
- Become an expert on the Yahoo DSP and demonstrate proficiency across the Yahoo product and feature suite, including but not limited to Programmatic Display, Advanced TV, Native, DOOH, OLV, Commerce Media, and other emerging channels.
- Collaborate effectively with Sales, Associate Client Services & other job functions to develop and grow existing accounts and achieve client goals and objectives.
- Develop and cultivate relationships with brand and agency clients as a consultant to their business.
- Monitor and influence campaign delivery and performance, troubleshoot and escalate delivery and performance issues, and provide optimization and up-selling opportunities for campaigns.
- Develop and provide Strategic Insights, Campaign Wrap-ups, and/or Quarterly Business Reviews to client(s).
- Own the training plan for new clients as well as continued training for existing clients.
- Represent client needs by providing feedback to Product Solutions to identify and define features, integrations, and product improvements.
- Able to lead and be proactive, not just manage tasks; think multiple steps ahead to move an account forward.
- Leverage AI tools (such as Claude) to analyze DSP performance reporting, synthesize campaign data, and uncover actionable optimization insights for client accounts.
- Utilize AI-assisted workflows to draft client presentation decks (including QBRs and campaign wrap-ups) and organize follow-up tracking for incremental client pitches.
- Identify opportunities to replace manual administrative tasks with automated or AI-enabled workflows, continually improving daily operational efficiency.
Basic Qualifications:
- 2-4 years of digital advertising, account management, sales planning, or client services experience.
- Demonstrated experience managing, troubleshooting, and optimizing digital advertising campaigns against performance benchmarks (ROI, CPA, CTR, ROAS).
- Strong data literacy and analytical skills, with advanced proficiency in Google Suite and Microsoft Excel.
- Practical experience or demonstrated familiarity using generative AI / LLM tools (e.g., Claude) to analyze reporting data, draft client-facing communications, and organize workflows.
- Strong critical judgment to validate and refine AI-generated outputs for factual accuracy, brand alignment, and strategic relevance.
- Excellent verbal and written communication skills with experience presenting campaign insights to agency or direct brand stakeholders.
- Strong organizational and prioritization abilities with a track record of balancing multiple concurrent client requests.
- Direct hands-on experience working within Demand Side Platforms (Yahoo DSP or comparable programmatic buying platforms).
- Experience in consultative vendor/client relationships within the Canadian media and advertising landscape.
Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.
We use technology, which may include AI-based tools, to support parts of our recruitment process (including screening and scheduling) and to improve efficiency and consistency. Hiring decisions are made by people, not algorithms.
The compensation for this position may vary depending on factors such as your location, skills and experience. The compensation package may also include other discretionary incentive compensation opportunities in addition to equity incentives. Yahoo provides industry-leading benefits including a competitive health and dental package, RRSP match program, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.
Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements.
If you’re curious about how this factors into this role, please discuss with the recruiter.
Currently work for Yahoo? Please apply on our internal career site.
