Customer service jobs in Canada

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Added 5 mins ago
R
Customer Service Associate - Paint
RONA
AB · Edmonton, AB
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 2 hours ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Beamsville, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 2 hours ago
SE
Customer Service Representative
SmartSource Electronics
Mississauga, ON
- Full-time
Role Description This full-time on-site Customer Service Representative role is based in Mississauga, ON. The individual in this role will respond to customer inquiries via phone, email,…
Added 3 hours ago
Customer Service Representative
U-Haul
Victoria, BC
…in search of friendly, motivated people for the position of Customer Service Representative (Seasonal). As a Customer Service Representative, you will work as part of a supportive team to…
Added 3 hours ago
A
Client Service Representative - Cardston (12 Months Term)
ATB
Cardston, AB
- Full-time
Proven customer service and/or sales experience.
Added 3 hours ago
A
Client Service Representative - Sherwood Park Wye Garden
ATB
Sherwood Park, AB
- Full-time
Proven customer service and/or sales experience.
Added 4 hours ago
GC
Customer Service Representative/Dispatch
GMS Canada
Owen Sound, ON
- Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 5 hours ago
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Customer Service Representative
Nutrien
Falher, AB
- Full-time
Must possess a valid Canadian driver’s license
Added 5 hours ago
AF
Client Service Representative - Cardston (12 Months Term)
ATB Financial
Cardston, AB
- Contract
Proven customer service and/or sales experience.
Added 5 hours ago
AF
Client Service Representative - Sherwood Park Wye Garden
ATB Financial
Sherwood Park, AB
- Full-time
Proven customer service and/or sales experience.
Added 6 hours ago
RS
Customer Service Associate II
Ryder System, Inc.
Woodstock, ON
- Full-time
College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience · As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 6 hours ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 6 hours ago
PC
Customer Service Representative - Technical Service
Patterson Companies, Inc.
Montreal, QC · QC - Montreal - Dental Canada
- Full-time
As a Customer Service Representative - Technical Service for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related…
Added 6 hours ago
YU
Bookstore Customer Service Assistant
York University
Toronto, ON
- Contract
Added 6 hours ago
R
Customer Service Associate - Seasonal
RONA
Maple, ON
- $17.8 to $18.9 CAD / hour
- Temporary
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 6 hours ago
K
Mail Clerk
Kelly
Vancouver, BC
- $19.75 CAD / hour
- Full-time
…a Banking Retail Branch. This is a back-office role with no customer-facing phone work. You’ll work with internal teams to prepare, scan, review, and securely store branch…
Added 7 hours ago
B
Customer Service Representative
BMO
Campbellford, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 7 hours ago
B
Customer Service Representative
BMO
Cobourg, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 7 hours ago
TH
Customer Service Associate Part Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…
Added 7 hours ago
SD
Post Office Clerk, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Quispamsis, NB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 7 hours ago
DT
Customer Service Associate
Dollar Tree Stores
Orangeville, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 7 hours ago
YC
Customer Service Representative
Yamaha Corporation
Toronto, ON
- Full-time
Reporting the Supervisor, Customer Service, the Customer Service Representative will be responsible for providing efficient and courteous service to all customers across Canada both in…
Added 8 hours ago
GF
Customer Service Representative (Motivator) - Halifax Barrington Place
GoodLife Fitness
Halifax, NS
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 8 hours ago
GF
Customer Service Representative (Motivator) - Calgary Deerfoot City
GoodLife Fitness
Calgary, AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 8 hours ago
GF
Overnight Customer Service Representative (Motivator) - Ottawa St Laurent Centre
GoodLife Fitness
Ottawa, ON
- Part-time
Who is a Customer Service Representative (Motivator)?

Yamaha Corporation

Customer Service Representative

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Yamaha Canada Music Ltd. (YC) is the leading brand in music performance, music education, and development of the musical products market in Canada. Established in 1969, YC has established our presence and market share with high-quality products in conjunction with our high-quality people and programs that have earned us the status as a trusted partner in music and education.

Reporting the Supervisor, Customer Service, the Customer Service Representative will be responsible for providing efficient and courteous service to all customers across Canada both in products and parts. You will respond to dealer inquiries by phone and email, provide accurate information regarding product availability, order status, or order processing to name a few. The role has a technical side where you will be responsible for identifying and researching parts using a product manual, schematics and technical documentation to assist customers with locating the correct part for their product, processing the order and providing any other assistance they may require i.e., order status or availability.

This role is a contract role for 12 months which includes paid time-off and benefits.

The responsibilities of the Customer Service Representative include but are not limited to:

PARTS:

Identify and research parts using the product manual, schematics and technical documentation to assist customers with locating the correct part for their product and processing the orders.
Review and interpret service manuals and exploded-view diagrams to ensure accurate part identification and ordering.
Provide customer support for parts inquiries, availability, compatibility, pricing and order status.

PRODUCT:

Respond to incoming calls/emails from customers across Canada and use the information to recommend products to the customer.
Process orders, credits, credit claims and returns in line with company policies and procedures.
Work with customer to identify and assess the customers’ needs to achieve customer satisfaction.
Build rapport with the customer through open and interactive communication in managing the customer accounts.
Research customer concern and provide accurate technical support, valid and complete information by using the right methods/tools.
Manage customer complaints, by providing appropriate solutions and alternatives within the time limits and follow up with customer to ensure resolution is achieved.
Update records of customer interactions, process customer accounts and file documents in real time so that the information is available should there be a requirement to reference the notes in the future.
Maintain Customer Files by filing Customer Orders, credits, etc. in line with Company policy to ensure information is always current.
Act as a back up to other customer service representatives (AV, MI, and Parts).
Resolve customer issues in the best interest of both customer and company and/or work with other team members to resolve the issue as required. Escalate to the supervisor or manager as required.
Work with customer service supervisor and manager to ensure customer service is delivered in line with Company standards.
Ability to learn and retain information about Company products to be able to answer customer questions.

Requirements:

3+ years of experience in a similar environment.
Fluent in English (French would be highly preferred but it is not required).
Working knowledge of Musical Instruments, Home Audio, Pro Audio and Live Sound products is a definite asset.
Excellent computer skills, with Microsoft Office applications (Word, Excel, Outlook, MS Teams, Co-Pilot or any AI application).
1 year of more of experience working with an ERP system such as SAP.
Ability to communicate clearly and professionally in English, both verbally and in writing.
Strong organization skills are required to keep up with various customer needs and conduct follow-up in a timely manner.
Attention to detail is required to provide the correct information to customer or enter orders into SAP without error in spelling and quantity.
Ability to multi-task as at times as the CSR will be required to communicate with multiple customers at any given time.
Completion of post secondary education in Business Administration.

Core Competencies include:

Empathy and Emotional Intelligence: The ability to understand and share the customer’s feelings.
Advanced Problem-Solving: Going beyond to find the root cause and a lasting solution.
Clear Communication and Active Listening: Hearing what the customer is actually saying and responding with positive, simple language.
Product/Service Mastery: Knowing your offering inside and out so you can give quick, accurate answers.
Adaptability and Resilience: Handling curveballs, staying calm under pressure, and quickly switching between different communication channels chat, phone, email.

Yamaha Canada Music Ltd. is committed to fostering a positive work environment. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and the Company's Accommodation Policy, a request for accommodation will be accepted as part of the Yamaha Canada Ltd.'s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply for or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate documentation to Human Resources to support your request for accommodation.

We would like to thank all applicants however only those under serious consideration will be contacted.

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More about this job

Responsibilities

Respond to customer inquiries by phone and email, provide product and parts information, identify parts using manuals and diagrams, and process orders, credits, claims, and returns. Resolve customer concerns, maintain accurate account records, follow up to ensure issues are addressed, and coordinate with colleagues or supervisors when needed.

Requirements

Requires at least three years of experience in a similar environment, strong English communication, computer skills, and at least one year of experience with an ERP system such as SAP. Post-secondary education in Business Administration is required; musical instrument or audio product knowledge and French are assets.

Skills

Customer Service
Parts Identification
Technical Support
Order Processing
Customer Account Management
Complaint Resolution
Problem-Solving
Active Listening
Clear Communication
Product Knowledge
Microsoft Office
SAP
Organization
Attention to Detail
Multitasking
Customer Follow-Up

Benefits

Paid Time Off
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Parts Identification
Product Manuals
Service Manuals
Exploded-View Diagrams
Schematics
Technical Documentation
Product Availability
Order Status
Order Processing
Credits
Credit Claims
Returns
Customer Accounts
Technical Support
Customer Complaints
Microsoft Office
Word
Excel
Outlook
Microsoft Teams
AI Applications
ERP
SAP
Musical Instruments
Home Audio
Pro Audio
Live Sound
Business Administration

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Customer service jobs in Canada

Customer Service Associate - Paint

Post Office Clerk, Hourly Part Time Flexible Shifts