Yazaki is a global leader in the research, development, and delivery of vehicle power and data solutions.
Yazaki works with virtually every major auto manufacturer globally, and we've strived to maintain strategic and stable growth throughout our 84-year history. Today, we're looking for energetic people with the potential to perform and the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.
Location: Kitchener, Ontario, Canada
Liaise between our customers, Quality and Manufacturing for warranty-related concerns. Monitor the warranty performance for each TPNO supplied carline through the customers’ database. Through in-depth data analysis, identify top issues, summarize findings/results into reporting matrices and distribute to applicable internal and external program teams. Support management with data as required.
Primary Responsibilities
Warranty Analysis
- Develop specialized reports for vehicle specific warranty issues
- Provide historical warranty data for new vehicle program proactive initiatives
- Obtain and review in-plant repair data
- Reconcile or negotiate customer warranty claims as applicable
- Support the reconciliation and negotiation for larger scope warranty claims
Field Contact
- Customer contact for warranty information from Yazaki: manufacturing, design and quality
- Analyze field returns, conduct teardowns, document and report investigation findings
- Initiate and implement warranty containment and rework activities with the customer
- Communicate and coordinate warranty-related corrective action responses and activities with Manufacturing
- Support corrective action proposals for warranty issues attributable to the customer
- Contact service dealerships to identify potential root cause / repair method for significant issues
- Provide field support to the customer for dealership visits as requested
- Provide on-site support to customer for warranty investigations
- Facilitate customer facility visits by Yazaki related to warranty claims
- May Coordinate and support audits / visits to Manufacturing for warranty-related concerns
- Support long-range and short-term group forecasts, goals, objectives, and priorities
- Support other projects, tasks, and/or duties as assigned
Requirements
Degree Requirements:
Bachelor’s degree in engineering-related discipline preferred, related field or equivalent experience
Certification Requirements
N/A
Previous Experience
Required: 2 years of experience in Automotive Quality experience or related training preferred
Preferred: 5 years of experience
Travel Requirements
Domestic and international as required
Language
N/A
Software
Microsoft Suite
On Call Requirements
As required
Physical Requirements
Office position – primarily sedentary
FUNCTIONAL COMPETENCIES
COMPENTENCIES
LEVEL
Basic
Intermediate
Advanced
Composure to meet the pressures of deadlines and requirements for multiple simultaneous projects
I
II
Computer savvy to effectively utilize word processing and spreadsheets
I, II
Interpersonal and communication skills to coordinate multiple activities and instruct teams
I, II
Problem Solving Experience And Capability
(Analysis, Cause ID and Confirmation, Collective Action and Resolution)
I
II
Statistical aptitudes to perform analyses and reporting functions
I
II
Knowledge of warranty concepts
I
II
Knowledge of customer warranty databases
I
II
Knowledge of US TREAD Act and EWR
I
II
Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.
