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Added 6 mins ago
Fraud Operations Manager - Cards
BMO
Toronto, ON · FCP
Full-time
As the Fraud Operations Manager, Cards, you will lead a high-performing team responsible for protecting customers and the bank from card fraud-related losses. You will oversee fraud…
Added 35 mins ago
Senior Manager, Accounting & Reporting Advisory (ARA) - Toronto
Deloitte
Toronto, ON
Full-time
As a Senior Manager in the Assurance group, you will:
Added 51 mins ago
Project Manager
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ON
Full-time
…apart. Our goals are to provide technical leadership for greater regulatory understanding and certainty and to build collaborative relationships with stakeholders, mitigating tomorrow’s…
Added 51 mins ago
Project Manager
Canacre
Kitchener, ON
Full-time
…apart. Our goals are to provide technical leadership for greater regulatory understanding and certainty and to build collaborative relationships with stakeholders, mitigating tomorrow’s…
Added 1 hour ago
Program Manager
The University of British Columbia
Vancouver, BC
$7,727.33 to $11,112 CAD / month
Full-time
The incumbent reports to the Senior Manager, Strategic Projects and Partnerships, UBC CPD. UBC CPD is a cost-recovery unit within the Faculty of Medicine serving varied target audiences of…
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Sales Account Manager
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Deputy Superintendent, Financial Institutions Regulation
Government of Alberta
AB
…the Financial Institutions Regulation Branch, including the Senior Managers and Managers. The Deputy Superintendent is responsible for overseeing compliance with the regulatory frameworks…
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Manager, Policy
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Toronto, ON
Full-time
The Manager, Policy will support the Senior Director, Policy in delivering the 2026 GCC Policy Framework, with particular focus on thought leadership, convening, and strategic positioning.…
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Protocols for responding to senior management/councillor inquiries, conducting public consultation and preparing reports, briefing notes and other communiqués
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Senior Compliance Officer
KellyOCG
Ottawa, ON
$50 to $53 CAD / hour
Contract
Lead interactions with both internal and external auditors (including external regulatory bodies, internal auditors, and third-party auditors), ensuring efficient and effective audit…
Added 3 hours ago
Senior Manager, Commercial Operations
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Full-time
The Senior Manager, Commercial Operations leads the operating rhythm, governance, and cross-functional execution that enable the effectiveness of the Canadian commercial organization and…
Added 3 hours ago
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Added 3 hours ago
Senior Manager, Terminals
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The Senior Manager, Terminals will report to the Senior Director, Terminals & Capital.
Added 3 hours ago
Sr. Communications Advisor
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Halifax, NS
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The Senior Communications Advisor will report to the Manager, Communications and Stakeholder Engagement, and will provide strategic communications support across external communications,…
Added 3 hours ago
Practice Manager- Central Animal Hospital, Vernon
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We are seeking a dynamic and experienced veterinary Practice Manager to lead our team at Central Animal Hospital, Vernon and ensure the smooth operation of our veterinary practice. This…
Added 4 hours ago
Director, Compliance (Supervision and Monitoring)
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Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Represent the organization in industry working groups and regulatory consultations, supporting regulatory engagement and continuous alignment to evolving expectations
Added 4 hours ago
Senior Manager, Administration
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$110,000 to $130,000 CAD / year
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The Senior Manager, Administration is responsible for leading and overseeing all administrative functions across the North America (Canada and the U.S.), including the Support Centers,…
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Senior Manager, Administration
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$110,000 to $130,000 CAD / year
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The Senior Manager, Administration is responsible for leading and overseeing all administrative functions across the North America (Canada and the U.S.), including the Support Centers,…
Added 4 hours ago
Project Manager
Zeidler Architecture
Calgary, AB
$80,000 to $130,000 CAD / year
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Added 5 hours ago
Senior Manager, Product Services Group and Investment Funds
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…across Global Wealth Management. Assist in ensuring consistency, regulatory alignment and client-focused outcomes at…
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Added 5 hours ago
Software Developer – Full Stack – Senior - RQ00799
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Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 5 hours ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 6 hours ago
Advisor, ESG
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Reporting to the Manager, ESG, the Advisor, ESG plays a key role in advancing the Company's sustainability roadmap through the assessment, deployment, and monitoring of initiatives.…
Added 6 hours ago
Senior Manager, Engineering
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The team is seeking a Senior Manager, Engineering responsible for managing an ambitious team of engineers and QA focused on executing approved solution designs and ensuring delivery meets…

Closed listing

YuJa

Client Success Analyst

Toronto, ON, Canada
North York, ON, Canada

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Closing date: Oct 30, 2026
Experience: Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Posting language: English
Posted: Sep 30, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
Resolve technical issues effectively for all products, ensuring seamless client experience.
Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
A proactive problem-solver with exceptional written and verbal communication skills.
Confident in engaging with senior-level professionals and managing their needs.
Ability to leverage technology to enhance client engagement and support.
Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
Competitive, ambitious, and eager to grow in a fast-paced environment.
Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you'll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000–$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate's experience, qualifications, and overall fit for the role.

Comprehensive Benefits:

Health, vision, and dental benefits, 100% employer-paid
Additional benefits include RRSP, gym subsidies, and more
Work-life balance including flexible work hours
Paid sick days

Team Engagement:

Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
Office perks including company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This position is open only to candidates who are currently based in Canada. To apply, please submit your resume through this site.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

About employer

More about this job

Responsibilities

Build and maintain enterprise client relationships through onboarding, training, ongoing support, and proactive account monitoring. Manage renewals and contract changes, identify upselling opportunities, prepare quotations, resolve technical issues, and keep clients and internal stakeholders informed.

Requirements

Candidates should have 1–3 years of client or customer support experience and demonstrate strong relationship-building and sales skills. They should communicate effectively, solve problems proactively, manage time and details well, and be comfortable supporting senior-level professionals in a fast-paced environment.

Skills

Customer Support
Account Management
Sales
Upselling
Contract Renewal Negotiation
Client Onboarding
Product Training
Technical Issue Resolution
Client Retention
Revenue Growth
Written Communication
Verbal Communication
Problem-Solving
Time Management
Organization

Benefits

Health Benefits
Vision Benefits
Dental Benefits
Employer-Paid Benefits
RRSP
Gym Subsidies
Flexible Work Hours
Paid Sick Days
Company-Provided Snacks And Drinks
Employee Recognition Programs
Professional Development Opportunities
Learning And Development Reimbursements
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Cloud-Based Solutions
Digital Compliance
Accessibility
Enterprise Clients
Client Success
Account Management
Client Retention
Revenue Growth
Upselling
Renewals
Contract Negotiation
Client Onboarding
Product Training
Technical Support
Price Quotations
Account Monitoring
Risk Identification
Client Engagement
Stakeholder Communication
Higher Education
K-12
Government
Healthcare
Lumina
Panorama
EqualGround
Verity

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