Company Description Yuna Skin Clinic is a modern skincare sanctuary in the heart of Calgary, combining the hydration-focused philosophy of Korean Beauty with the clinical precision of advanced microneedling. The clinic emphasizes balance, designing treatments that both correct and nurture to help clients feel refreshed and radiant. Specialized services include microneedling for texture and tone, K-Beauty facials for deep hydration and barrier repair, and a holistic “Glass Skin” approach to luminous, healthy skin. The environment is rooted in “Soft Minimalism,” offering a calming space where science meets serenity and personalized, evidence-based care is prioritized. Team members join a mission-driven practice focused on restoring confidence from the inside out.
Role Description In this full-time, on-site role based in the Greater Calgary Metropolitan Area, agents will serve as the primary point of contact for clients, providing exceptional in-person and phone support. Day-to-day responsibilities include greeting and checking in clients, managing appointment scheduling, and coordinating treatment bookings to ensure a smooth clinic flow. Agents will educate clients on services and skincare offerings, assist with intake forms, and support practitioners by preparing rooms and maintaining a clean, welcoming environment. The role also involves handling payments, maintaining accurate records, and supporting basic administrative tasks such as responding to inquiries and updating client profiles. Agents are expected to uphold Yuna Skin Clinic’s standard of care by delivering professional, empathetic service that reflects the clinic’s calm, balanced ethos.
Qualifications
- Client service and communication skills, including the ability to listen actively, respond clearly, and provide supportive, respectful interactions.
- Front desk and administrative skills, such as appointment scheduling, record keeping, and basic office software proficiency.
- Sales and product knowledge skills to explain treatment options, recommend skincare products, and support booking conversions in a non-pressuring manner.
- Organization and time-management skills to handle multiple client requests, prioritize tasks, and maintain a smooth workflow during busy clinic hours.
- Attention to detail and reliability in maintaining cleanliness standards, following protocols, and ensuring accurate client information.
- Strong teamwork skills and a collaborative mindset to work effectively with practitioners, management, and other staff members.
- Comfort working in a clinical or spa environment; prior experience in skincare, aesthetics, wellness, or healthcare reception is an asset.
- High level of professionalism, discretion, and respect for client confidentiality; familiarity with privacy practices is beneficial.
- Ability to stand for extended periods and perform light physical tasks related to preparing treatment rooms and maintaining the space.
- Availability to work a consistent full-time schedule, which may include evenings or weekends depending on clinic hours.
