About Zappix
Zappix - AI Customer Engagement Platform that transforms customer CX.
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Burlington, Massachusetts
- Founded
- 2011
- Company type
- Privately Held
Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist.
The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
Specialties
- Visual IVR
- Customer Self Service
- omni-channel
- mobile on-demand
- channel management
- Call deflection
- Digital Telephony
- Net Promoter Score (NPS)
- Visual Interactive Voice Response
- Customer Experience (CX)
- Digital Engagement
- Digital Outreach
- Patient Access
- Patient Engagement
- Customer Experience
- and Agent Assist
Company locations
25 Burlington Mall Rd, Burlington, Massachusetts 01803, US
Locations listed on the company profile. These may include offices outside Canada, and not every location is hiring.
On LinkedIn
- Followers
- 1,470
- People linked to this company
- 12
People who list this company on LinkedIn, not a verified employee count. Figures reflect the saved company profile.
Explore the company
Employer category
Other employer
Estimated from the company profile. This category has not been confirmed by the employer.