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Added 1 min ago
Advanced Care Paramedic /EHS Coordinator
Cornerstone Building Brands
Calgary, AB
Full-time
…strong safety culture, provides immediate medical response and case management for workplace injuries and illnesses, and leads WCB claims management and return-to-work…
Added 1 min ago
Manager, Resource Pathfinding
Government of Northwest Territories
Yellowknife, NT
$127,238 to $152,003 CAD / year
Full-time
The Government of the Northwest Territories is seeking a Manager, Resource Pathfinding to join the Department of Industry, Tourism and Investment’s Mineral and Energy Strategy Division in…
Added 1 min ago
Industrial Operations Manager
Orthodent Dental Lab Group
Oshawa, ON · Greater Oshawa Metropolitan Area
Full-time
…success and growth of its team members, recognizing that each case reflects the quality of its work. By leveraging experienced dental technicians and carefully selected innovations,…
Added 1 min ago
Project Manager/Leader – Senior (Procurement/ infrastructure exp)
Bevertec
Aurora, ON
Contract
Job Role: Project Manager/Leader – Senior (Procurement/ infrastructure exp)
Added 1 min ago
Senior Manager, Payroll and People Operations
Versaterm
Ottawa, ON
Full-time
When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for…
Added 2 mins ago
Class 1 Truck Driver - City
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Ensure case-count delivered corresponds with order, pick up credit, or damaged product
Added 2 mins ago
Class 1 Truck Driver - City
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Ensure case-count delivered corresponds with order, pick up credit, or damaged product
Added 2 mins ago
Settlement Administrator
Human Resources Department - NRT Technology Corp.
Toronto, ON
Reporting to the Manager, Settlement, TNS, the Settlement Administrator will aid, support, and help coordinate the functions and interactions of the Settlements Team while providing the…
Added 2 mins ago
Store Manager
Sherwin-Williams
Brampton, ON
The Store Manager is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. This includes managing all aspects of store operations,…
Added 2 mins ago
EOI- Mental Health Counsellor, Napanee
Kingston Community Health Centres
Greater Napanee, ON · Napanee, Ontario
Contract
…affect mental health through individual and group counseling, case management, and case conferencing. The Mental Health Counsellor will participate in the development, implementation,…
Added 17 mins ago
Registered Psychologist
The Newly
Edmonton, AB
Full-time
Reporting to the Manager of Clinical Services, you will assess, diagnose, and provide treatment for individuals experiencing complex mental health conditions. Following our rotational…
Added 30 mins ago
(CAN) Asset Protection Associate (Part Time)
Walmart Canada
Guelph, ON
Part-time · Contract
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 30 mins ago
(CAN) Asset Protection Associate (Full Time)
Walmart Canada
Guelph, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 46 mins ago
Patient Care Coordinator/Educator (RN) - Bella Bella
Vancouver Coastal Health
Bella Bella 1, BC
$49.2 to $63.47 CAD / hour
Full-time
…knowledge of care and adult learning principles. Assists the Manager with performing administrative duties and coordinates staffing, scheduling and clinical research activities, ensuring…
Added 1 hour ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 1 hour ago
Head of FSO
Ericsson
Toronto, ON
Full-time
Support Transition and Transformation of the contract as per the business case for Field Services, reaching the appropriate agreements with the different Ericsson organizations involved.
Added 1 hour ago
Nurse Case Manager
Bayshore
BC
The Nurse Case Manager (NCM) that is referred to as a Regional Support Nurse in this program is to be a single point of contact offering medical case management services to patients with…
Added 1 hour ago
Senior Manager, Payroll and People Operations
Versaterm
Ottawa, ON
When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for…
Added 1 hour ago
Therapy Support Navigator
CASA Mental Health
AB
$33.92 to $41.7 CAD / hour
Full-time
Reporting to the Program Manager and Program Supervisor, the Therapy Support Navigator works closely with the Mental Health Therapist in the classrooms care team to support screening, case…
Added 1 hour ago
Manager, Investor Relations & Administration
Linamar Corporation
Guelph, ON
Full-time
Job Title: Manager, Investor Relations & Administration
Added 1 hour ago
Tenant Support Worker
Lookout Housing and Health Society
Vancouver, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 1 hour ago
Clinical Support Worker
Lookout Housing and Health Society
Vancouver, BC
The Clinical Support Worker (CSW) reports to Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 1 hour ago
Nursing Resource Coordinator (N4) - /Coordonnateur(rice)desRessourcesInfirmiers(ères)(N4)-St.B/St.V
Winnipeg Regional Health Authority
Winnipeg, MB
As a member of a Home Care Team, reporting to the Manager Health Services, the incumbent functions as part of the multidisciplinary team to ensure the delivery of a consistent standard of…
Added 1 hour ago
Team Lead - AHS
Edmonton City Centre Church Corp
Edmonton, AB
Full-time
…participant-centered services. Working collaboratively with the Program Manager and fellow Team Leads, the role supports program planning, service coordination, case planning, and capacity…
Added 1 hour ago
Specialist, Channel Compensation
Bell
Mississauga, ON
Reporting to the Senior Manager, Channel Compensation, the successful candidate will play a key role in overseeing the projects, financials, and analytics that drive our compensation…

Zappix

Customer Success Manager

Success, SK, Canada

Job type: Full-time
Apply by: Oct 4, 2026
Experience: 3-5 years of work experience
Posting language: English
Posted: Aug 7, 2026

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Applications open in a new tab.

Original job description

Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market.

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based technology that transforms the Customer Service Experience by providing digital self-service solutions to improve customer satisfaction, increase Self-Service rates, and reduce costs.

The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.

We’re looking for a customer-facing Customer Success Manager (CSM) who enjoys talking to customers, understanding their needs, and solving problems. This position is for someone who loves to create new solutions and resolve customer problems.

Customer Success Manager is a key part of our Customer Success organization. The CSM is the trusted advisor who will manage all aspects of the customer lifecycle. From deployment and product adoption to alignment with the customers’ long-term goals for their Zappix service. The role combines pre-launch project management responsibility with post-launch customer management – consulting with clients to help them utilize our state-of-the-art solutions for their best success and ongoing relationship management.

Pre-Sales Stage

Provide support during the pre-sales such as assessing needs, planning, staffing, risk management
Lead or Contribute to statement of work content definition for the project, based on our SOW standards

Implementation Stage

Create and manage a project plan and scope throughout the lifecycle of the project.
Works closely with the engineering team and professional services team on the delivery of the functionality that is committed.
In charge of project P&L: Drive all associated activities & resources to guarantee the committed quality, margin, and scheduling criteria.
Document and share the lessons learned during the project closure phase.
Share project management experience with other members of the team

Post-Launch Stage

Educate customers on the use and benefits of our solutions, and engage additional stakeholders directly or indirectly to increase stickiness.
Develop and maintain long-term relationships with stakeholders within assigned accounts.
CSM will conduct ongoing account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality, and communicate new feature releases.
Collaborate with the Sales team on account strategy and identify opportunities for them to sell products and services within accounts.
Plan and conduct onboarding and training for new and existing customers.
CSM will closely manage and nurture accounts to identify and eliminate risk attribution.
Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization.
Customer Success Manager will analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
3-5 years of work experience
Strong communication skills – ability to speak and lead in a consultative manner
Good interpersonal skills to work with internal and external stakeholders to deliver the project.
A minimum of 3 years leading customer-facing projects related to the delivery of enterprise software applications.
Demonstrate expertise in project management knowledge (Scope/Quality/Costs/ Scheduling/Risks)
Experience in drafting statements of work.
HTML5 and CSS knowledge is an advantage, but not mandatory
Full-time
Competitive package
Full medical insurance
Location: Greater Boston, Massachusetts
401K

In addition to this form, please email a resume to jobs@zappix.com to complete your application

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.

© 2026 Zappix, Inc. All Rights Reserved.

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More about this job

Responsibilities

Manage customer projects from pre-sales planning and implementation through post-launch adoption, including project scope, schedules, resources, quality, and financial performance. Build long-term customer relationships, provide onboarding and training, monitor account health, report on outcomes, and collaborate with Sales and internal teams to improve customer success and identify growth opportunities.

Requirements

The role requires 3–5 years of experience, including at least 3 years leading customer-facing projects delivering enterprise software applications. Candidates should have strong consultative communication and interpersonal skills, project management expertise across scope, quality, costs, scheduling, and risks, and experience drafting statements of work; HTML5 and CSS knowledge is an advantage.

Skills

Customer Success Management
Project Management
Customer Onboarding
Customer Training
Consultative Communication
Stakeholder Management
Scope Management
Quality Management
Cost Management
Scheduling
Risk Management
Statement Of Work Drafting
Account Management
HTML5
CSS

Benefits

Medical Insurance
401K

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Lifecycle
Enterprise Software
Cloud-Based Technology
Digital Self-Service
Project Management
Pre-Sales
Implementation
Project Planning
Project Scope
Project Profit And Loss
Statement Of Work
Customer Onboarding
Customer Training
Account Management
Customer Adoption
Stakeholder Management
Risk Management
Actionable Analytics
Robotic Process Automation
Intelligent Virtual Assistants
Chatbots
Natural Language Processing
Big Data
HTML5
CSS

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