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Added 58 mins ago
Process Manager
Umbilical Advanced
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…transformation programme, the business is seeking an experienced Process Manager to lead manufacturing process engineering activities and continuous improvement initiatives across a…
Added 1 hour ago
Lead Full-Stack GenAI Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Senior Manager, Generative and Cognitive AI . Candidates located in British Columbia…
Added 1 hour ago
AI Inference Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
…reliable, observable services with clear quality, latency, and cost…
Added 2 hours ago
Senior Product Manager / Product Management Specialist
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
The Senior Product Manager directs a product’s strategic vision and roadmap, and oversees the budget, evolution, and lifecycle of one or more products. The Senior Product Manager works to…
Added 3 hours ago
Advisor, Recruitment Services
Provincial Health Services Authority
Vancouver, BC
Full-time
…agencies are being acknowledged and followed in an efficient and cost effective manner. The Specialist is a direct support to the human resources team and hiring Manager throughout the…
Added 3 hours ago
Manager, Financial Planning and Analysis
Provincial Health Services Authority
Vancouver, BC
Full-time
Reporting to the Director, Business Planning Corporate, the Manager, Financial Planning & Analysis plays a critical role in all aspects of financial planning, operational reporting, ad hoc…
Added 3 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
Financial Manager
Husky Technologies
Bolton, ON
Full-time
Prepare and publish monthly P&L’s for all levels of the CSM organization including the Regional Service Level; provide financial support to all GM’s, Directors, and Cost Centres owners
Added 4 hours ago
Senior Mining Engineer (Underground)
AMC Consultants
Vancouver, BC
$130,000 to $150,000 CAD / year
Full-time
…AMC’s “Mine Smarter” approach, we combine technical excellence, analytics, and engineering delivery to unlock value at every stage of a…
Added 5 hours ago
Lead Product Manager, Acquisition (scribd.com)
Scribd, Inc.
Toronto, ON · Ottawa, ON · Vancouver, BC
Full-time
Strong proficiency in data analytics, experimentation, attribution, and funnel optimization, with the ability to tie acquisition decisions to long-term subscriber value rather than cost per…
Added 5 hours ago
Manager, Collections
Rogers Bank
Burnaby, BC
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 5 hours ago
Manager, Collections
Rogers Bank
Brooks, AB
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 6 hours ago
Manager, Collections
Rogers Bank
Port Williams, NS
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 6 hours ago
Manager, Collections
Rogers Bank
Vaudreuil-Dorion, QC
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 6 hours ago
Manager, Collections
Rogers Bank
Kamloops, BC
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 6 hours ago
Manager, Collections
Rogers Bank
Cochrane, AB
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 8 hours ago
Warranty Manager
Geely Auto Canada
Toronto, ON
$78,300 to $178,600 CAD / year
Full-time
The Warranty Manager is responsible for the full lifecycle of warranty management for Geely Canada, encompassing policy governance, claims operations, dealer network management, audit &…
Added 8 hours ago
Program Risk Manager
Jacobs
Toronto, ON
$150,000 to $200,000 USD / year
Full-time
As a Program Risk Manager, you will play a critical role in supporting successful program delivery through robust risk governance, quantitative risk analysis, stakeholder engagement, and…
Added 8 hours ago
IBM Planning Analytics / TM1 Consultants & Developers - NEW
Banking and Finance Industry
Toronto, ON
Full-time
IBM PLANNING ANALYTICS SENIOR TM1 CONSULTANTS
Added 9 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 9 hours ago
Financial Manager
Husky Technologies
Bolton, ON
Full-time
Prepare and publish monthly P&L’s for all levels of the CSM organization including the Regional Service Level; provide financial support to all GM’s, Directors, and Cost Centres owners
Added 9 hours ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 11 hours ago
Senior Manager, Engineering & Build
Royal Bank of Canada
Toronto, ON
Full-time
…building a Data Foundation Hub to ingest enterprise data and power analytics and controls using a medallion…
Added 11 hours ago
Customer Success Manager
Zappix
Success, SK
Full-time
The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.
Added 12 hours ago
Consulting Operations, Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
As a Consulting Operations, Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

Zappix

Customer Success Manager

Success, SK, Canada

Job type: Full-time
Apply by: Oct 4, 2026
Experience: 3-5 years of work experience
Posting language: English
Posted: Aug 7, 2026

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Applications open in a new tab.

Original job description

Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market.

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based technology that transforms the Customer Service Experience by providing digital self-service solutions to improve customer satisfaction, increase Self-Service rates, and reduce costs.

The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.

We’re looking for a customer-facing Customer Success Manager (CSM) who enjoys talking to customers, understanding their needs, and solving problems. This position is for someone who loves to create new solutions and resolve customer problems.

Customer Success Manager is a key part of our Customer Success organization. The CSM is the trusted advisor who will manage all aspects of the customer lifecycle. From deployment and product adoption to alignment with the customers’ long-term goals for their Zappix service. The role combines pre-launch project management responsibility with post-launch customer management – consulting with clients to help them utilize our state-of-the-art solutions for their best success and ongoing relationship management.

Pre-Sales Stage

Provide support during the pre-sales such as assessing needs, planning, staffing, risk management
Lead or Contribute to statement of work content definition for the project, based on our SOW standards

Implementation Stage

Create and manage a project plan and scope throughout the lifecycle of the project.
Works closely with the engineering team and professional services team on the delivery of the functionality that is committed.
In charge of project P&L: Drive all associated activities & resources to guarantee the committed quality, margin, and scheduling criteria.
Document and share the lessons learned during the project closure phase.
Share project management experience with other members of the team

Post-Launch Stage

Educate customers on the use and benefits of our solutions, and engage additional stakeholders directly or indirectly to increase stickiness.
Develop and maintain long-term relationships with stakeholders within assigned accounts.
CSM will conduct ongoing account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality, and communicate new feature releases.
Collaborate with the Sales team on account strategy and identify opportunities for them to sell products and services within accounts.
Plan and conduct onboarding and training for new and existing customers.
CSM will closely manage and nurture accounts to identify and eliminate risk attribution.
Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization.
Customer Success Manager will analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
3-5 years of work experience
Strong communication skills – ability to speak and lead in a consultative manner
Good interpersonal skills to work with internal and external stakeholders to deliver the project.
A minimum of 3 years leading customer-facing projects related to the delivery of enterprise software applications.
Demonstrate expertise in project management knowledge (Scope/Quality/Costs/ Scheduling/Risks)
Experience in drafting statements of work.
HTML5 and CSS knowledge is an advantage, but not mandatory
Full-time
Competitive package
Full medical insurance
Location: Greater Boston, Massachusetts
401K

In addition to this form, please email a resume to jobs@zappix.com to complete your application

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.

© 2026 Zappix, Inc. All Rights Reserved.

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More about this job

Responsibilities

Manage customer projects from pre-sales planning and implementation through post-launch adoption, including project scope, schedules, resources, quality, and financial performance. Build long-term customer relationships, provide onboarding and training, monitor account health, report on outcomes, and collaborate with Sales and internal teams to improve customer success and identify growth opportunities.

Requirements

The role requires 3–5 years of experience, including at least 3 years leading customer-facing projects delivering enterprise software applications. Candidates should have strong consultative communication and interpersonal skills, project management expertise across scope, quality, costs, scheduling, and risks, and experience drafting statements of work; HTML5 and CSS knowledge is an advantage.

Skills

Customer Success Management
Project Management
Customer Onboarding
Customer Training
Consultative Communication
Stakeholder Management
Scope Management
Quality Management
Cost Management
Scheduling
Risk Management
Statement Of Work Drafting
Account Management
HTML5
CSS

Benefits

Medical Insurance
401K

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Lifecycle
Enterprise Software
Cloud-Based Technology
Digital Self-Service
Project Management
Pre-Sales
Implementation
Project Planning
Project Scope
Project Profit And Loss
Statement Of Work
Customer Onboarding
Customer Training
Account Management
Customer Adoption
Stakeholder Management
Risk Management
Actionable Analytics
Robotic Process Automation
Intelligent Virtual Assistants
Chatbots
Natural Language Processing
Big Data
HTML5
CSS

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