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Added 8 mins ago
TT
Senior Civil Engineer
Tetra Tech
Pickering, ON
- Full-time
…sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the…
Added 8 mins ago
EC
Project Coordinator
Eastern Construction Company Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…change notice procedure and RFI log within project management software. Prepare and maintain accurate procurement schedule with input from Project Manager, Superintendent, and…
Added 10 mins ago
SH
Enterprise Services (ES) Engagement Manager
Siemens Healthineers
Oakville, ON
- Full-time
As the Engagement Manager in the Enterprise Services Business, you will lead the successful execution of the comprehensive Trillium Health Partners MES agreement and the medical equipment,…
Added 10 mins ago
S
Staff Technical Program Manager (Canada )
Shopify
Canada
- Full-time
10+ years experience experience in engineering, product/technical program management, data analysis, or product development
Added 10 mins ago
AS
Estimator
About Staffing
Calgary, AB
- Full-time
Reporting to the General Manager, the Estimator will play an integral role in the planning and execution of construction projects by preparing accurate and timely cost estimates, reviewing…
Added 10 mins ago
M
Solution Architect
Mindtris
Fredericton Junction, NB
- Full-time
Work closely with the project team members including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst on overall direction, scope, and deliverables for the…
Added 10 mins ago
EA
Consultant, ICT Systems Engineering, Level 3, Epic, Non-mgmt
Epic A Bell MTS Company
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- Full-time
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Added 12 mins ago
Senior Project Manager - Vancouver
Bronswerk Group & Affiliates
North Vancouver, BC
We are seeking a Senior Site Project Manager to lead our Vancouver shipyard team: a local team of production engineers and Installation Managers/Supervisors who lead an installation team of…
Added 12 mins ago
Manager, Software Development (Vehicle Services)
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As a Manager, Software Development at PayByPhone, your primary focus is leading and supporting your team of creators to deliver a world-class experience based on our PayByPhone platform.…
Added 27 mins ago
ML
Environmental, Health & Safety Specialist
Maple Lodge Farms Ltd
Brampton, ON
- $70,000 to $85,000 CAD / year
- Full-time
Support Environmental initiatives in collaboration with the Senior Manager, Environment & Sustainability.
Added 27 mins ago
T
Value Engineer / Business Consultant
Trackunit
London, ON
- Full-time
…This is an individual contributor role - open to a Director or Manager title depending on experience - solely focused on value proposition development, value engineering, and business…
Added 27 mins ago
AG
CQV Specialist I (Lab)
AtomVie Global Radiopharma
Hamilton, ON
- Up to $64,000 CAD / year
- Full-time
Reporting to the Engineering Manager as a CQV Specialist (Lab), assist the Engineering department focused on laboratory equipment qualifications, calibrations, recertifications, and…
Added 41 mins ago
AE
Process Plant Project Engineer
Agnico Eagle Mines Limited
Sudbury, ON
- Full-time
Reporting to the Process Plant Project Manager, you will be part of the Process Plant Maintenance Department. You will ensure that objectives are met while promoting and respecting Agnico…
Added 41 mins ago
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Jansen HSE Advisor
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- Full-time
Cementation is a leading underground mine contracting and engineering company. We design and build mines, safely. Our team specializes in delivering design-build solutions for technically…
Added 41 mins ago
ZC
Automation Engineer
Zurich Canada
Toronto, ON
- Full-time
Reporting to the IT Manager, you will contribute to the development and automation of Guidewire InsuranceSuite applications while building your expertise in Guidewire technologies,…
Added 41 mins ago
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Virtual Infrastructure Specialist
CGI
Mississauga, ON
- Full-time
Infrastructure knowledge in software defined network, storage and datacenter (Cisco UCS manager & Cisco Intersight is an asset)
Added 41 mins ago
M
Manufacturing Operations Project Manager
Miovision
Kitchener, ON
- $75,000 to $100,000 CAD / year
- Full-time
At Miovision, we are engineering the future of smart transportation, but to keep our internal operations moving at highway speeds, we need a highly adaptable Operations Project Manager.…
Added 41 mins ago
LA
Lead Solution Architect
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
- Full-time
…Branch. As a valued member of our team, reporting directly to the Manager, Digital Solutions, you will collaborate closely with a dynamic group of developers, and with stakeholders across…
Added 41 mins ago
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Internal Product Engineer, Developer Productivity AI
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Strong software engineering skills and ability to write high quality code at high velocity
Added 41 mins ago
ED
Scrum Master, Level 17 - EN 596
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $84,698 to $112,931 CAD / year
- Full-time
Position: Scrum Master (Agile Project Manager), Level 17
Added 42 mins ago
ED
Scrum Master, Level 17 - EN 596
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Position: Scrum Master (Agile Project Manager), Level 17
Added 42 mins ago
E
iOS Engineer - SE3
eBay
Toronto, ON
- Full-time
As an iOS Software Engineer on the Native Focused Category team, you'll contribute to building and improving features within eBay's core iOS application. You'll work primarily with Swift…
Added 42 mins ago
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Platform Economy Manager
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Vaughan, ON
- Full-time
The Platform Economy Manager will be in a critical position driving data-driven decision-making, optimizing business performance, and shaping the strategic direction of the gaming brands…
Added 42 mins ago
RA
Senior Product Manager - Rewards Strategy, Loyalty & SSO Integrations
Recrute Action
Toronto, ON
- Contract
Define integration and rewards architecture patterns: Partner with Engineering, Architecture, Security, and Data to establish reusable patterns for SSO, identity federation, and reward…
Added 42 mins ago
Technical Specialist
University of Toronto
Toronto, ON
Faculty/Division: Faculty of Applied Science & Engineering

Zappix

Customer Success Manager

Success, SK, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3-5 years of work experience
Posting language: English
Posted: Aug 7, 2026

Original job description

Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market.

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based technology that transforms the Customer Service Experience by providing digital self-service solutions to improve customer satisfaction, increase Self-Service rates, and reduce costs.

The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.

We’re looking for a customer-facing Customer Success Manager (CSM) who enjoys talking to customers, understanding their needs, and solving problems. This position is for someone who loves to create new solutions and resolve customer problems.

Customer Success Manager is a key part of our Customer Success organization. The CSM is the trusted advisor who will manage all aspects of the customer lifecycle. From deployment and product adoption to alignment with the customers’ long-term goals for their Zappix service. The role combines pre-launch project management responsibility with post-launch customer management – consulting with clients to help them utilize our state-of-the-art solutions for their best success and ongoing relationship management.

Pre-Sales Stage

Provide support during the pre-sales such as assessing needs, planning, staffing, risk management
Lead or Contribute to statement of work content definition for the project, based on our SOW standards

Implementation Stage

Create and manage a project plan and scope throughout the lifecycle of the project.
Works closely with the engineering team and professional services team on the delivery of the functionality that is committed.
In charge of project P&L: Drive all associated activities & resources to guarantee the committed quality, margin, and scheduling criteria.
Document and share the lessons learned during the project closure phase.
Share project management experience with other members of the team

Post-Launch Stage

Educate customers on the use and benefits of our solutions, and engage additional stakeholders directly or indirectly to increase stickiness.
Develop and maintain long-term relationships with stakeholders within assigned accounts.
CSM will conduct ongoing account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality, and communicate new feature releases.
Collaborate with the Sales team on account strategy and identify opportunities for them to sell products and services within accounts.
Plan and conduct onboarding and training for new and existing customers.
CSM will closely manage and nurture accounts to identify and eliminate risk attribution.
Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization.
Customer Success Manager will analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
3-5 years of work experience
Strong communication skills – ability to speak and lead in a consultative manner
Good interpersonal skills to work with internal and external stakeholders to deliver the project.
A minimum of 3 years leading customer-facing projects related to the delivery of enterprise software applications.
Demonstrate expertise in project management knowledge (Scope/Quality/Costs/ Scheduling/Risks)
Experience in drafting statements of work.
HTML5 and CSS knowledge is an advantage, but not mandatory
Full-time
Competitive package
Full medical insurance
Location: Greater Boston, Massachusetts
401K

In addition to this form, please email a resume to jobs@zappix.com to complete your application

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.

© 2026 Zappix, Inc. All Rights Reserved.

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More about this job

Responsibilities

Manage the customer lifecycle from pre-sales planning and software implementation through post-launch adoption, training, and ongoing account management. Coordinate delivery teams and project resources, monitor project scope, quality, costs, and schedules, and work with customers and Sales to improve outcomes and identify account growth opportunities.

Requirements

Requires 3–5 years of experience, including at least 3 years leading customer-facing projects involving enterprise software delivery. Candidates should have strong consultative communication and interpersonal skills, project management expertise across scope, quality, costs, scheduling, and risks, and experience drafting statements of work; HTML5 and CSS knowledge is an advantage.

Skills

Customer Success Management
Project Management
Enterprise Software Implementation
Consultative Communication
Stakeholder Management
Scope Management
Quality Management
Cost Management
Scheduling
Risk Management
Statement Of Work Drafting
Customer Onboarding
Customer Training
Account Growth
HTML5 And CSS

Benefits

Medical Insurance
401K

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Lifecycle
Enterprise Software
Cloud-Based Technology
Project Management
Pre-Sales
Statement Of Work
Software Implementation
Project Scope
Project P&L
Quality Management
Margin Management
Scheduling
Risk Management
Customer Onboarding
Customer Training
Product Adoption
Account Management
Stakeholder Engagement
Account Strategy
Customer Retention
Actionable Analytics
Robotic Process Automation
Intelligent Virtual Assistants
Natural Language Processing
Chatbots
Big Data
HTML5
CSS

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