Find work in Canada.

356,885 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 56 mins ago
A
AI Builder, Principal Product Manager
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Your role is not to write requirements and hand them off. On this team, product thinking, experience design, and engineering are rethinking how to work as an AI native delivery team. As the…
Added 56 mins ago
DT
Manager Software Engineering
DXC Technology
ON · TWCON - Teleworker/Offsite - CAN - ON
- Full-time
Contribute to the execution of the software engineering strategy, supporting the alignment of technology with business goals.
Added 1 hour ago
HR
Principal Project Planner
Hitachi Rail
Toronto, ON
- Full-time
…successful candidate is comfortable performing a wide range of engineering tasks from administrative to strategic. The position is based in downtown Toronto,…
Added 1 hour ago
PT
Project Coordinator I
Paladin Technologies
Ottawa, ON
- Full-time
…The primary objective of this role is to support the Project Manager in delivering high-quality project results as efficiently as possible. May be requested to lead and manage smaller…
Added 1 hour ago
A
Sub-Agent (Renewables)
Aureos
Vanguard, SK
- Full-time
Assist the Project Manager in the delivery of project objectives relating to safety, quality, programme and cost.
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
We are looking for our next Integrated Supply Chain Manager. Could it be you?
Added 1 hour ago
OE
Quality Engineering Technician
OSI Electronics
Toronto, ON · Scarborough, ON
- $24 USD / hour
- Full-time
PFC Flexible Circuits Limited, a division of OSI Electronics, is seeking a Quality Engineering Technician who supports the implementation and maintenance of the Quality Management System by…
Added 1 hour ago
HR
Senior Project Manager
Hitachi Rail
Toronto, ON
- Full-time
The Senior Project Manager has the overall projects supervision and is responsible for their project P&L.
Added 1 hour ago
HR
Contract Manager / Gestionnaire de contrats
Hitachi Rail
Montreal, QC
- Full-time
Commercial Contract Manager supporting the business in bids and project contract management for the Signaling and Rail Solutions Line of Business in the Americas region.
Added 1 hour ago
HR
Deployment Bid Technical Lead
Hitachi Rail
Toronto, ON
- Full-time
Defined/planned and estimated accurately for Bids within the Bid schedule timeline and cost agreed with the Bid Manager
Added 1 hour ago
OE
QC Microsection Inspector
OSI Electronics
Toronto, ON · Scarborough, ON
- $18.5 USD / hour
- Full-time
Using defective or non-conformance data, effectively communicate quality issues to QC Manager for immediate correction to ensure that all products meet customer specifications.
Added 1 hour ago
IP
Account Manager - Sales
Integrated Power Services
AB · Alberta, Canada
- $80,000 to $100,000 CAD / year
- Full-time
As an Account Manager, you will be an integral part of our sales team, responsible for sales growth and expanding our customer base. Leveraging your experience and expertise, you will play…
Added 1 hour ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Toronto, ON
- Full-time
10+ years of hands-on experience in Engineering System/Software development or Quality Assurance Specialist or Manager in a technology or manufacturing setting
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
Report directly to the Manager, RAMS Engineering and liaise with the Chief Safety Architect
Added 1 hour ago
M
Multi Skilled Engineer
Morrisons
Grimsby, ON
- Full-time
Reporting to the Site Engineering Manager, you will also:
Added 1 hour ago
G
Quality Assurance Manager
GagaMuller
Regina, SK
- Full-time
We are looking for a Mechanical QA/QC Manager to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective…
Added 1 hour ago
OE
Senior Modernization Project Manager
Otis Elevator Co.
Winnipeg, MB
- Full-time
Otis Elevator Company is searching for a highly motivated Modernization Project Manager to oversee coordination of activities on multiple modernization installation projects. This is a…
Added 1 hour ago
HR
Senior Construction Manager
Hitachi Rail
Mississauga, ON
- Full-time
Hitachi Rail is seeking an enthusiastic experienced and self-motivated Sr. Construction Manager who thrives in a fast-paced environment, to oversee a prestigious metro and light rail…
Added 1 hour ago
K
Intermediate Electrical Designer
Kleinfelder
AB · Edmonton, AB
- Full-time
…individual(s) will work with the design team and electrical engineering team to create electronic (CAD) working plans, technical drawings, and documents for various projects. This…
Added 1 hour ago
TI
Cyber Security Specialist
Themesoft Inc.
Toronto, ON · North York, ON
- Contract
Security Technical Program Manager to lead and coordinate cybersecurity research, engineering, product evaluation, and emerging-technology initiatives from research hypothesis through…
Added 1 hour ago
HR
Hardware Electrical Designer, Senior
Hitachi Rail
Toronto, ON
- Full-time
…and installations, utilizing processes based on established engineering principles to meet requirements. Involved with designs of moderate to high…
Added 1 hour ago
BB
Project Coordinator I
Bosch Building Technologies North America
Ottawa, ON
- Full-time
…The primary objective of this role is to support the Project Manager in delivering high-quality project results as efficiently as possible. May be requested to lead and manage smaller…
Added 1 hour ago
JE
Automation Systems Designer – Mechanical (Machine Design & Robotics)
Johnson Electric
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
…Continuous development of innovative and advanced solutions will see engineering talents put to practical use as we empower our staff to try new ideas and put them to the test. Our projects…
Added 1 hour ago
CI
Network Engineer- DNS/Migration/IMS
COGNITO INC
Brampton, ON
- Contract
Hands on expertise in DHCP, DNS, Infoblox, DNSSEC, Infoblox Grid Manager, NIOS, and BloxOne
Added 1 hour ago
CC
Maintenance Superintendent
Carlisle Construction Materials
Crossfield, AB
- Full-time
With manufacturing, engineering, R&D, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do…

Zappix

Customer Success Manager

Success, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3-5 years of work experience
Posting language: English
Posted: Aug 7, 2026

Original job description

Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market.

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based technology that transforms the Customer Service Experience by providing digital self-service solutions to improve customer satisfaction, increase Self-Service rates, and reduce costs.

The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.

We’re looking for a customer-facing Customer Success Manager (CSM) who enjoys talking to customers, understanding their needs, and solving problems. This position is for someone who loves to create new solutions and resolve customer problems.

Customer Success Manager is a key part of our Customer Success organization. The CSM is the trusted advisor who will manage all aspects of the customer lifecycle. From deployment and product adoption to alignment with the customers’ long-term goals for their Zappix service. The role combines pre-launch project management responsibility with post-launch customer management – consulting with clients to help them utilize our state-of-the-art solutions for their best success and ongoing relationship management.

Pre-Sales Stage

Provide support during the pre-sales such as assessing needs, planning, staffing, risk management
Lead or Contribute to statement of work content definition for the project, based on our SOW standards

Implementation Stage

Create and manage a project plan and scope throughout the lifecycle of the project.
Works closely with the engineering team and professional services team on the delivery of the functionality that is committed.
In charge of project P&L: Drive all associated activities & resources to guarantee the committed quality, margin, and scheduling criteria.
Document and share the lessons learned during the project closure phase.
Share project management experience with other members of the team

Post-Launch Stage

Educate customers on the use and benefits of our solutions, and engage additional stakeholders directly or indirectly to increase stickiness.
Develop and maintain long-term relationships with stakeholders within assigned accounts.
CSM will conduct ongoing account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality, and communicate new feature releases.
Collaborate with the Sales team on account strategy and identify opportunities for them to sell products and services within accounts.
Plan and conduct onboarding and training for new and existing customers.
CSM will closely manage and nurture accounts to identify and eliminate risk attribution.
Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization.
Customer Success Manager will analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
3-5 years of work experience
Strong communication skills – ability to speak and lead in a consultative manner
Good interpersonal skills to work with internal and external stakeholders to deliver the project.
A minimum of 3 years leading customer-facing projects related to the delivery of enterprise software applications.
Demonstrate expertise in project management knowledge (Scope/Quality/Costs/ Scheduling/Risks)
Experience in drafting statements of work.
HTML5 and CSS knowledge is an advantage, but not mandatory
Full-time
Competitive package
Full medical insurance
Location: Greater Boston, Massachusetts
401K

In addition to this form, please email a resume to jobs@zappix.com to complete your application

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.

© 2026 Zappix, Inc. All Rights Reserved.

Apply About employer

More about this job

Responsibilities

Manage the customer lifecycle from pre-sales planning and software implementation through post-launch adoption, training, and ongoing account management. Coordinate delivery teams and project resources, monitor project scope, quality, costs, and schedules, and work with customers and Sales to improve outcomes and identify account growth opportunities.

Requirements

Requires 3–5 years of experience, including at least 3 years leading customer-facing projects involving enterprise software delivery. Candidates should have strong consultative communication and interpersonal skills, project management expertise across scope, quality, costs, scheduling, and risks, and experience drafting statements of work; HTML5 and CSS knowledge is an advantage.

Skills

Customer Success Management
Project Management
Enterprise Software Implementation
Consultative Communication
Stakeholder Management
Scope Management
Quality Management
Cost Management
Scheduling
Risk Management
Statement Of Work Drafting
Customer Onboarding
Customer Training
Account Growth
HTML5 And CSS

Benefits

Medical Insurance
401K

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Lifecycle
Enterprise Software
Cloud-Based Technology
Project Management
Pre-Sales
Statement Of Work
Software Implementation
Project Scope
Project P&L
Quality Management
Margin Management
Scheduling
Risk Management
Customer Onboarding
Customer Training
Product Adoption
Account Management
Stakeholder Engagement
Account Strategy
Customer Retention
Actionable Analytics
Robotic Process Automation
Intelligent Virtual Assistants
Natural Language Processing
Chatbots
Big Data
HTML5
CSS

Report this job