Jobs in Canada

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Added 18 mins ago
UF
Transportation Logistics Coordinator
Uber Freight
Oakville, ON
- Full-time
Strong understanding of cross-border transportation and the freight logistics industry
Added 18 mins ago
SM
Senior Product Manager
STRIDE Management Corp
Calgary, AB
- Full-time
We are looking for a Senior Product Manager / Product Owner to lead the strategy, development, delivery, and ongoing evolution of innovative B2B and B2C lottery technology products in a…
Added 49 mins ago
RC
Data and Analytics Technical Manager
RSM Canada
Toronto, ON
- Full-time
RSM is looking for an experienced Hands-On Data and Analytics Technical Manager with expertise in developing, architecting and implementing data and analytics solutions for clients while…
Added 49 mins ago
AC
Analyste D'Affaires
Aston Carter
QC · Saint-Benoît, QC
- $40 to $60 CAD / hour
- Contract
…coûts, l'optimisation commerciale, les activités de redesign-to-cost, les efficacités de fabrication et d'autres initiatives visant à améliorer la performance financière et opérationnelle.…
Added 1 hour ago
Product Manager, Consumer Bank Network
Stripe
Toronto, ON
Experience partnering with engineers and data scientists on technically complex products, with the judgment to balance growth, quality, and implementation cost.
Added 1 hour ago
K
Senior Manager, Data Platform(s) Architect, Data & AI
KPMG
Montreal, QC
- Full-time
Work with cross functional engagement teams to translate business and analytics requirements into a data, analytics and AI strategy and requirement for the engagement.
Added 1 hour ago
PS
Financial Controller
People Store Staffing
Mississauga, ON
- $130,000 to $145,000 CAD / year
- Full-time
Experience as a Controller, Accounting Manager, or senior accounting professional ready to take ownership of a finance function.
Added 1 hour ago
TH
TRANSPORTATION ANALYST
The Home Depot Canada
Vaughan, ON
- Full-time
This position will provide the tools, analysis and reports necessary to assist the Manager of Transportation with a low-cost transportation network. The Transportation Analyst will…
Added 2 hours ago
AC
Chef De Projet/Project Manager
Aston Carter
Saint-Eustache, QC
- $48 to $53 CAD / hour
- Contract
Horaires de travail: Lundi au vendredi, 40 heures par semaine, 5 jours par semaine sur site, avec une flexibilité axée sur les résultats
Added 2 hours ago
Transportation Logistics Coordinator
Uber Freight
Oakville, ON
Strong understanding of cross-border transportation and the freight logistics industry
Added 2 hours ago
VP
Senior Cost Control Analyst
Vista Projects
Calgary, AB
- Full-time
The Senior Cost Control Analyst is responsible for providing cost control, project change management, progress and performance, forecasting and reporting on multiple projects with focus on…
Added 2 hours ago
Z
Customer Success Manager
Zappix
Success, SK
- Full-time
The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.
Added 2 hours ago
ER
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
- Full-time
…opportunities - including line extensions, functional improvements, cost optimizations and quick-win adjustments - that deliver measurable consumer and commercial…
Added 3 hours ago
ST
Senior Full Stack Developer
Searidge Technologies
Ottawa, ON
- Full-time
…Type: Full-time, Permanent Reporting To: Technology Development Manager Role Purpose NATS Growth is focused on turning NATS’ operational, technical and data expertise into scalable…
Added 3 hours ago
LM
Associate Program Manager
Lockheed Martin
Dartmouth, NS
- Full-time
Directs all phases of programs from inception through completion. Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs.…
Added 3 hours ago
RU
Data and Analytics Technical Manager
RSM US LLP
Toronto, ON · Calgary, AB
- Full-time
RSM is looking for an experienced Hands-On Data and Analytics Technical Manager with expertise in developing, architecting and implementing data and analytics solutions for clients while…
Added 4 hours ago
MM
Strategic Sourcing Associate
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to a Senior Manager, Strategic Sourcing or Director, Strategic Sourcing, this position is responsible for coordinating and supporting the Sourcing Team through all stages of the…
Added 4 hours ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
…redevelopment) and nutrition solutions. Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts…
Added 4 hours ago
Program Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are looking for a Program Manager within the Technology Project Management Office.
Added 5 hours ago
SI
Continuous Improvement Site LEad
Snackruptors Inc
Canada
- Other
…sustainable improvements in safety, quality, productivity, cost, service, and employee engagement. The role partners with cross-functional teams to apply Lean principles, structured…
Added 5 hours ago
CG
Manager, HR Technology Analytics and AI
CSA Group
Toronto, ON
- $116,230 to $152,555 CAD / year
- Full-time
We are looking for a forward-thinking Manager, HR Technology, Analytics & AI to help shape the next evolution of CSA Group’s HR technology landscape. Reporting to the Director, HRIS, the…
Added 5 hours ago
TH
TRANSPORTATION ANALYST
The Home Depot
Vaughan, ON
- Full-time
This position will provide the tools, analysis and reports necessary to assist the Manager of Transportation with a low-cost transportation network. The Transportation Analyst will…
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 6 hours ago
T
Business Insights Analyst I
TD
Markham, ON
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 6 hours ago
BC
Financial Analyst - Industrial East
Bird Construction
Mississauga, ON · Calgary, AB
- Full-time
Reporting to the Senior Finance Manager, the Financial Analyst will take an active role in developing and maintaining overhead forecasts, analyzing actual results against budget and…

Zappix

Customer Success Manager

Success, SK, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 3-5 years of work experience
Posting language: English
Posted: Nov 12, 2026

Original job description

Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market.

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based technology that transforms the Customer Service Experience by providing digital self-service solutions to improve customer satisfaction, increase Self-Service rates, and reduce costs.

The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.

We’re looking for a customer-facing Customer Success Manager (CSM) who enjoys talking to customers, understanding their needs, and solving problems. This position is for someone who loves to create new solutions and resolve customer problems.

Customer Success Manager is a key part of our Customer Success organization. The CSM is the trusted advisor who will manage all aspects of the customer lifecycle. From deployment and product adoption to alignment with the customers’ long-term goals for their Zappix service. The role combines pre-launch project management responsibility with post-launch customer management – consulting with clients to help them utilize our state-of-the-art solutions for their best success and ongoing relationship management.

Pre-Sales Stage

Provide support during the pre-sales such as assessing needs, planning, staffing, risk management
Lead or Contribute to statement of work content definition for the project, based on our SOW standards

Implementation Stage

Create and manage a project plan and scope throughout the lifecycle of the project.
Works closely with the engineering team and professional services team on the delivery of the functionality that is committed.
In charge of project P&L: Drive all associated activities & resources to guarantee the committed quality, margin, and scheduling criteria.
Document and share the lessons learned during the project closure phase.
Share project management experience with other members of the team

Post-Launch Stage

Educate customers on the use and benefits of our solutions, and engage additional stakeholders directly or indirectly to increase stickiness.
Develop and maintain long-term relationships with stakeholders within assigned accounts.
CSM will conduct ongoing account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality, and communicate new feature releases.
Collaborate with the Sales team on account strategy and identify opportunities for them to sell products and services within accounts.
Plan and conduct onboarding and training for new and existing customers.
CSM will closely manage and nurture accounts to identify and eliminate risk attribution.
Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization.
Customer Success Manager will analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
3-5 years of work experience
Strong communication skills – ability to speak and lead in a consultative manner
Good interpersonal skills to work with internal and external stakeholders to deliver the project.
A minimum of 3 years leading customer-facing projects related to the delivery of enterprise software applications.
Demonstrate expertise in project management knowledge (Scope/Quality/Costs/ Scheduling/Risks)
Experience in drafting statements of work.
HTML5 and CSS knowledge is an advantage, but not mandatory
Full-time
Competitive package
Full medical insurance
Location: Greater Boston, Massachusetts
401K

In addition to this form, please email a resume to jobs@zappix.com to complete your application

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.

© 2026 Zappix, Inc. All Rights Reserved.

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More about this job

Responsibilities

Manage customer projects from pre-sales planning and implementation through post-launch adoption, including project scope, resources, schedule, quality, and profitability. Build long-term customer relationships, provide onboarding and training, monitor account health, report on outcomes, and identify opportunities to expand product use and services.

Requirements

Candidates should have 3–5 years of experience, including at least three years leading customer-facing projects delivering enterprise software applications. Strong communication and interpersonal skills, project management expertise, and experience drafting statements of work are required; HTML5 and CSS knowledge is an advantage but not mandatory.

Skills

Customer Success Management
Project Management
Enterprise Software Implementation
Scope Management
Quality Management
Cost Management
Scheduling
Risk Management
Statement Of Work Drafting
Customer Onboarding
Customer Training
Consultative Communication
Account Management
HTML5
CSS

Benefits

Full Medical Insurance
401K

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Lifecycle
Enterprise Software
Project Management
Pre-Sales
Statement Of Work
Project Planning
Project Scope
Project Profit And Loss
Risk Management
Customer Onboarding
Customer Training
Product Adoption
Account Management
Customer Retention
Account Strategy
Customer Reporting
Cloud-Based Technology
Robotic Process Automation
Actionable Analytics
Intelligent Virtual Assistants
Bots
Big Data
Natural Language Processing
Chatbots
HTML5
CSS

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Work requirements

Jobs in Canada