Jobs in Canada

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Added 5 mins ago
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Project Lead, Digital Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Develop the timeline based on the Product Manager's priorities (and/or sprints), factoring in scope, estimates, target delivery date, required resources, and budget.
Added 5 mins ago
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Manager, Privacy
Cogeco
Burlington, ON · Montreal, QC
- Full-time
● Data Subject Rights Management: Manage workflows for individual access requests, consent withdrawals, rectification, and deletion requests.
Added 20 mins ago
BS
Technical Project Manager – Release Management
BrickRed Systems
Canada
- Contract
We are looking for a technically strong and delivery-oriented Technical Project Manager with experience working closely with software development and engineering teams, managing end-to-end…
Added 20 mins ago
R
Department manager
RONA
Beloeil, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 20 mins ago
R
Department manager
RONA
Beloeil, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 20 mins ago
D
Social Media Manager - Gestionnaire des réseaux sociaux
DAVIDsTEA
Montreal, QC
- Full-time
…social approach puts culture, mood and ritual first, with the product as a natural part of that world rather than an interruption in someone's…
Added 20 mins ago
AC
Analyste D'Affaires
Aston Carter
QC · Saint-Benoît, QC
- $40 to $60 CAD / hour
- Contract
We are seeking an experienced Business Analyst to join a Program Management team. This individual will be responsible for driving and monitoring initiatives focused on improving overall…
Added 20 mins ago
A
Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 20 mins ago
CG
Supervisor, Full Time
Compass Group Canada
Welland, ON
- Full-time
Full Time Day shift Supervisor
Added 20 mins ago
Multi Store Manager
EssilorLuxottica Group
Mississauga, ON
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 35 mins ago
Specialist-Financial Analyst, Bids & Proposals
L3Harris Technologies
ON · Waterdown, ON
This role is within the Program Finance and Pricing Team at the WESCAM Division, reporting to the Manager, Pricing & Programs Finance. The team consists of financial business partners who…
Added 35 mins ago
Senior Manager, Culinary (12 Month Contract)
HelloFresh
Toronto, ON
Ability to work on-site 5 days per week and available for the full 12-month contract term
Added 35 mins ago
Product Manager, Consumer Bank Network
Stripe
Toronto, ON
…authentication, checkout, and returning user experiences. We combine product design, experimentation, and personalization to reduce friction, improve conversion, and help consumers discover…
Added 35 mins ago
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Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Okotoks, AB
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 35 mins ago
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Bilingual Technical Product Specialist TT - Technical Customer Service
Continental
Mississauga, ON
- Full-time
Customer Services: Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide…
Added 35 mins ago
LC
Meat Manager
Loblaw Companies Limited
Vaughan, ON
- Full-time
Order product, receive and manage inventory to ensure a good in stock position.
Added 35 mins ago
CC
Retail Store Manager
Canna Cabana
Toronto, ON · Queen Street E, Toronto, ON
- $50,000 CAD / year
- Full-time
AGCO CannSell license required along with clean police record check
Added 35 mins ago
TH
Evening Receiving Associate Part Time - TORONTO GERRARD SQ
The Home Depot
Canada
- Part-time
A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures
Added 35 mins ago
SS
Core Operation, Senior Associate
State Street
Toronto, ON
- Full-time
Must have a minimum of 2 years of experience at the management level in a hedge fund administration environment · Must have a minimum of 3 years experience in a hedge fund administration environment or other related financial services experience
Added 35 mins ago
SJ
Quality Manager
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
As the Quality Manager, you are responsible for managing and improving the Quality systems, programs and standards for the Brantford location across varied technologies and product types.…
Added 50 mins ago
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Client Success Manager
Posh
Canada
- Full-time
Posh’s clients don’t just need to adopt AI. They need to thrive with it. As a Client Success Manager, you’ll make sure they do. You’ll own the client relationship after implementation,…
Added 50 mins ago
PE
Product Support Representative
Paradigm Electronics Inc.
Mississauga, ON
- $50,000 to $55,000 CAD / year
- Full-time
We are seeking a Product Support Representative to support our distributors and dealers across the globe. Reporting to the Senior Manager of Global Sales Support, you will be responsible…
Added 50 mins ago
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Portfolio Manager, External Managers – Alternatives
RBC
Toronto, ON
- Full-time
We are seeking an experienced Portfolio Manager to support the management of relationships with external fund managers and alternative investment partners. This role involves portfolio…
Added 50 mins ago
R
Director, External Managers – Alternatives
RBC
Toronto, ON
- Full-time
Financial Derivatives, Investment Consulting, Investment Performance Measurement, Investment Risk Management, Investments, Investments Analysis, Long Term Planning, Portfolio Management,…
Added 50 mins ago
Member Relationship Manager
Your Neighbourhood Credit Union
Kitchener, ON
The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help…

Zappix

Customer Success Manager

Success, SK, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 3-5 years of work experience
Posting language: English
Posted: Nov 12, 2026

Original job description

Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market.

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based technology that transforms the Customer Service Experience by providing digital self-service solutions to improve customer satisfaction, increase Self-Service rates, and reduce costs.

The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.

We’re looking for a customer-facing Customer Success Manager (CSM) who enjoys talking to customers, understanding their needs, and solving problems. This position is for someone who loves to create new solutions and resolve customer problems.

Customer Success Manager is a key part of our Customer Success organization. The CSM is the trusted advisor who will manage all aspects of the customer lifecycle. From deployment and product adoption to alignment with the customers’ long-term goals for their Zappix service. The role combines pre-launch project management responsibility with post-launch customer management – consulting with clients to help them utilize our state-of-the-art solutions for their best success and ongoing relationship management.

Pre-Sales Stage

Provide support during the pre-sales such as assessing needs, planning, staffing, risk management
Lead or Contribute to statement of work content definition for the project, based on our SOW standards

Implementation Stage

Create and manage a project plan and scope throughout the lifecycle of the project.
Works closely with the engineering team and professional services team on the delivery of the functionality that is committed.
In charge of project P&L: Drive all associated activities & resources to guarantee the committed quality, margin, and scheduling criteria.
Document and share the lessons learned during the project closure phase.
Share project management experience with other members of the team

Post-Launch Stage

Educate customers on the use and benefits of our solutions, and engage additional stakeholders directly or indirectly to increase stickiness.
Develop and maintain long-term relationships with stakeholders within assigned accounts.
CSM will conduct ongoing account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality, and communicate new feature releases.
Collaborate with the Sales team on account strategy and identify opportunities for them to sell products and services within accounts.
Plan and conduct onboarding and training for new and existing customers.
CSM will closely manage and nurture accounts to identify and eliminate risk attribution.
Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization.
Customer Success Manager will analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
3-5 years of work experience
Strong communication skills – ability to speak and lead in a consultative manner
Good interpersonal skills to work with internal and external stakeholders to deliver the project.
A minimum of 3 years leading customer-facing projects related to the delivery of enterprise software applications.
Demonstrate expertise in project management knowledge (Scope/Quality/Costs/ Scheduling/Risks)
Experience in drafting statements of work.
HTML5 and CSS knowledge is an advantage, but not mandatory
Full-time
Competitive package
Full medical insurance
Location: Greater Boston, Massachusetts
401K

In addition to this form, please email a resume to jobs@zappix.com to complete your application

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.

© 2026 Zappix, Inc. All Rights Reserved.

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More about this job

Responsibilities

Manage customer projects from pre-sales planning and implementation through post-launch adoption, including project scope, resources, schedule, quality, and profitability. Build long-term customer relationships, provide onboarding and training, monitor account health, report on outcomes, and identify opportunities to expand product use and services.

Requirements

Candidates should have 3–5 years of experience, including at least three years leading customer-facing projects delivering enterprise software applications. Strong communication and interpersonal skills, project management expertise, and experience drafting statements of work are required; HTML5 and CSS knowledge is an advantage but not mandatory.

Skills

Customer Success Management
Project Management
Enterprise Software Implementation
Scope Management
Quality Management
Cost Management
Scheduling
Risk Management
Statement Of Work Drafting
Customer Onboarding
Customer Training
Consultative Communication
Account Management
HTML5
CSS

Benefits

Full Medical Insurance
401K

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Lifecycle
Enterprise Software
Project Management
Pre-Sales
Statement Of Work
Project Planning
Project Scope
Project Profit And Loss
Risk Management
Customer Onboarding
Customer Training
Product Adoption
Account Management
Customer Retention
Account Strategy
Customer Reporting
Cloud-Based Technology
Robotic Process Automation
Actionable Analytics
Intelligent Virtual Assistants
Bots
Big Data
Natural Language Processing
Chatbots
HTML5
CSS

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Work requirements

Jobs in Canada