At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
Leads day-to-day AMS operations for SAP Master Data Governance (MDG), a solution central to the organization's operations, across four master-data domains: Material, Customer, Supplier, and Finance. The role supports end users in North America, South America, Europe, and Asia, with availability during U.S. business hours for users in the Americas. It follows the Zimmer Biomet U.S. holiday schedule and includes on-call availability for P1 incidents. In addition to operational support for user tickets and email inquiries, the lead coordinates requirements gathering, functional solution design, and ongoing maintenance of the SAP MDG landscape.
Working with business users, developers, and technical teams, the lead translates changing business needs into functional changes aligned with business processes and data-governance standards, and supports those changes through impact analysis, solution design, testing, documentation, and consideration of downstream SAP integrations. The role responds to ongoing demand for impact analysis and enhancements to this central operational solution.
How You'll Create Impact
- Engage with business users to gather and analyse enhancement requirements across the Material, Customer, Supplier, and Finance master-data domains in SAP MDG
- Work with developers and technical teams to assess the impact of changing business needs and design scalable functional solutions and enhancements aligned with business processes and data-governance standards
- Lead day-to-day functional AMS operations and support for business users, responding to tickets and email while providing guidance on MDG system behaviour, workflows, business rules, validations, and data-governance logic
- Train and mentor the MDG AMS team, providing functional guidance and knowledge transfer to help resolve tickets and service requests consistently; review the team's tracking against established AMS KPIs and SLAs each week, and follow up on gaps
- Perform functional testing of enhancements, defect fixes, and system changes to assess solution quality and stability
- Create and maintain functional documentation, including functional specifications, test scenarios, and process flows, to support change management and knowledge transfer
- Work with downstream ERP teams to troubleshoot master-data issues and replication from MDG to downstream ERP systems, and advise on integration with business processes such as order management, procurement, and finance
- Ensure MDG solutions align with organizational data-governance policies, compliance standards, and SAP best practices
What Makes You Stand Out
- SAP MDG certification is a plus. Ability to switch quickly between different efforts and topics is also a plus
- The primary focus of the MDG AMS lead is day-to-day AMS operations across the Material, Customer, Supplier, and Finance master-data domains
- The lead reviews the team's tracking against established AMS KPIs and SLAs each week and follows up on gaps, supports ongoing impact analysis, solution design, and enhancements as business needs change, and includes training and mentoring the MDG AMS team
- The role follows the Zimmer Biomet U.S. holiday schedule and includes on-call availability for P1 incidents
- Success in this role is demonstrated by responsive support for end users across North America, South America, Europe, and Asia, with availability during U.S. business hours for users in the Americas
- Ability to create practical, well-documented functional solutions, stable and compliant MDG enhancements and reliable integration with downstream SAP processes
- Ensure that MDG AMS team is trained and mentored, performance is tracked against established AMS KPIs and SLAs each week, and identified gaps receive follow-up
Your Background
- Preferred Qualification: At least 7 years of experience as an SAP Functional Consultant, including at least 2 years focused on Material Master, the required area of domain depth
- Preferred Qualification: Strong understanding of the SAP MDG data model, governance processes, and lifecycle management, with knowledge of standard data-standardization tools used with MDG
- Preferred Qualification: Experience gathering business requirements and translating them into functional designs and specifications
- Preferred Qualification: Familiarity with BRF+, MDG workflows, and integration with SAP ERP systems using DRF
- Preferred Qualification: Knowledge of how master data from MDG is used in S/4 processes and supports downstream business processes such as Order to Cash and Warehouse Management
- Preferred Qualification: Strong problem-solving skills and the ability to explain complex system behavior to non-technical stakeholders; strong communication, documentation, and stakeholder-engagement skills
- Minimum Qualification: Bachelor's Degree and 5 years of relevant experience, or Associate's Degree and 7 years of relevant experience, or High School Diploma or Equivalent and 9 years of relevant experience AMER
Physical Requirements
Travel Expectations
EOE/M/F/Vet/Disability
