Role: L2/L3 Production Support Engineer – Capital Market exp.
Location: Halifax, NS (Hybrid)
Fulltime
Experience
- 5+ years in L2/L3 Application/Production Support with Capital Markets, or Investment Banking environments.
Key Responsibilities
- Provide L2/L3 production support for reconciliation and post-trade applications.
- Monitor and resolve production incidents and service requests within SLA.
- Perform incident triage, root cause analysis (RCA), and problem management.
- Support production releases, change requests, batch jobs, and application health checks.
- Work closely with L2/L3, Development, Infrastructure, and Business teams to ensure platform stability.
Required Skills
- Strong Unix/Linux administration and troubleshooting.
- Strong SQL (Oracle/MS SQL/MySQL/PostgreSQL) for production issue analysis and data validation.
- Experience supporting reconciliation, post-trade, settlement, or capital markets applications.
- Good understanding of incident, problem, and change management (ITIL).
- Exposure to monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, Kibana, etc.
- Shell scripting for operational support and automation.
- Excellent troubleshooting and stakeholder communication skills.
Preferred
- Capital Markets or Investment Banking domain experience.
- Knowledge of production releases, batch scheduling (Autosys/Control-M), and DevOps/CI-CD processes.
- Experience supporting business-critical applications in 24x7 environments.
