The Opportunity
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in insurance underwriting, customer relationship management or a related field and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for an Underwriting Operations Analyst in our Toronto office to analyze and underwrite new and renewal business, regularly interact with the market, and deliver exceptional service to customers.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.
Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.
Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.
What you will do
- Collaborate effectively with underwriters, distribution partners, reinsurers, offshore, and internal stakeholders to manage the end-to-end workflow.
- Assist in the preparation and submission of quotes/ proposals, policy documents, endorsements, as well as policy wordings formatting.
- Support new business and renewal submission management including C&R, broker codes, and performing sanctions screening (pre-bind and post-bind).
- Provide effective technical and administrative support to the underwriting team by retrieving and scrubbing information relevant to the UW function (including data inputs into the rating tools, preparing and/or reviewing loss runs, etc.).
- Cleanse bordereaux (BDX). Ensure that BDX processing and booking are performed in a timely manner and work across functions to address any issues or delays.
- Prepare Master BDX* to support reinsurance renewal.
- Pre-underwrite, evaluate risk, and assesses completeness of the underwriting package before the underwriter’s review (for Offer & Acceptance programs). Communicate directly with distribution partners to collect account and insured information necessary for risk analysis.
- Coordinate with TST for policy number requests to support claims management.
- Help coordinate any loss prevention inspections or related activities.
- Coordinate the preparation of Accumulation files and Loss Runs.
- Maintain accurate and timely records into internal systems and tools (e.g., CRM, Policy Admin. System(s), Programs Tracker, SharePoint sites, etc.)
- Support the accrual process as well as the resolution of Billing Service Inquiries (BSI) and Reinsurance Service Enquiries (RSI) in coordination with UWs, TST and FinOps teams.
- Play a pivotal role in resolving and preventing operational issues including coordinating between distribution partners, internal stakeholders, and the offshore team to maximize customer and distribution partner experience.
- Adhere to operational best practices to minimize and mitigate risks.
Job Qualifications - What You Bring To The Table
Required:
- Bachelors degree and 2 or more years of experience in the Insurance, Underwriting or Market Facing area
For Surety, Direct Markets, and Crop Only: Bachelors degree and 2 more years of experience in the Insurance, Underwriting, Finance, Accounting or Banking area
OR
- Zurich Certified Insurance Apprentice, including Associate Degree and 2 or more years of experience in the Insurance, Underwriting or Market Facing area
For Surety, Direct Markets and Crop Only: Bachelors degree and 2 more years of experience in the Insurance, Underwriting, Finance, Accounting or Banking area
OR
- High School Diploma or Equivalent and 4 or more years of experience in the Insurance, Underwriting or Market Facing area. For Surety, Direct Markets and Crop Only: Bachelors degree and 4 more years of experience in the Insurance, Underwriting, Finance, Accounting or Banking area
AND
- Knowledge of the insurance industry and the legal and regulatory environment. For Surety Only: Knowledge of the Surety ind ustry. For Direct Markets and Crop only: Knowledge of the insurance or financial industry, legal and regulatory environment.
- Experience with data collection and analysis
- Experience with processing, rating and policy management systems used in the insurance industry. For Surety Only: Knowledg e of bond administration systems. For Direct Markets and Crop Only: Knowledge of processing, rating and policy management systems used in the insurance or financial industry.
- Customer service experience
- Problem solving experience
- Experience servicing product portfolios for multiple lines of business for insurance. For Surety Only: Experience servicing Surety accounts. For Direct Markets and Crop Only: Experience servicing product portfolios for multiple lines of business for ins urance or financial industry.
- Microsoft Office experience
Preferred:
- Analytical Thinking: Ability to break down complex data and generate meaningful insights.
- Technical Proficiency: Comfortable working with data analytics, MS Office and AI tools.
- Collaboration: Strong team player who can work effectively with distribution partners, reinsurers, underwriters and other internal stakeholders.
- Problem-solving: Proactive approach to identifying issues and developing solutions.
- Communication: Strong communication skills, both written and verbal.
Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. The salary range provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. Compensation may exceed the range listed based on the evaluation of skillset and experience. The starting salary range for this position is $62,500 - $86,000.
About Us
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 650 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email
your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com
