Quality Assurance at Absorb is redefining what it means to build quality software. We develop top-down thinkers who apply their technical skills to solve not only today's defects, but tomorrow's challenges through AI-powered, Spec-Driven Development.
We have moved beyond Test-First Development to defining requirements with the precision demanded by AI-assisted software engineering, identifying gaps before a single line of code is written. Our team partners daily with Engineering, Product Management, and Customer Experience to solve complex technical problems while advancing the use of AI, machine learning, and emerging technologies throughout the software development lifecycle.
If you're passionate about shaping the future of software quality rather than simply testing software, we'd love to talk.
William Bell Director, Quality Assurance
About the role:
To support the Development team through manual and automated QA testing of enhanced software through AI-augmented testing practices, including agentic coding tools, evaluations, and spec-driven development.
What you'll do:
Design, develop and execute automation scripts using open-source tools, TypeScript, Playwright, or similar automation frameworks (e.g., Cypress, Selenium).
Use AI coding assistants and agentic tools, such as Claude Code, to accelerate test authoring, maintain automation scripts, and triage defects.
Build, customize, and maintain reusable AI skills and agentic workflows that streamline repeatable QA tasks (test generation, regression checks, defect documentation).
Apply spec-driven development practices, for example the AI-Driven Development Lifecycle (AI-DLC), to translate requirements into structured specifications that guide AI-assisted test generation and validation.
Design and run evaluations ("evals") for AI-powered features to measure accuracy, relevance, hallucination rate, and other quality metrics against defined test datasets.
Apply non-deterministic testing approaches for AI/LLM-based features, using statistical thresholds, sampling, and repeated-run analysis rather than fixed pass/fail assertions.
Configure and monitor AI observability and evaluation tooling (e.g., Arize AX/Phoenix, LangSmith, or similar) to track model/agent performance, detect drift, and flag regressions in production.
Identify, record, document, track, and close bugs.
What you'll bring:
Practical experience using AI coding assistants and agentic tools (e.g., Claude Code, GitHub Copilot) for writing, maintaining, or reviewing test automation.
Working understanding of spec-driven development methodologies (e.g., AI-DLC / AI-Driven Development Lifecycle) and how structured specifications drive AI-assisted planning, execution, and validation.
Experience designing evaluation ("eval") datasets and metrics (accuracy, relevance, hallucination, toxicity, latency) for AI-powered features.
Strong analytical, written, and verbal communication skills, with the ability to mentor junior QA Analysts.
Educational requirements:
Are you ready to become an Absorber?
What we offer:
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
Who are we?
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
AI @ Absorb
We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [email protected]
Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
