English section of this bilingual listing.
ACA, a top-tier language training supplier, is currently looking for a dynamic, versatile, professional, and assiduous person to fill a full-time position (30 to 40 hours per week) in billing and administration at its Quebec City office.
The Financial & Administrative Coordinator is responsible for the organization's administrative tasks, client billing, payments, financial statements, and processing training files for instructors.
Candidates must possess an advanced level of bilingualism and be able to serve clients and respond to inquiries in both French and English with accuracy.
Administrative Tasks (Advanced French and English Required):
Invoicing and Accounts Receivable
- Prepare monthly, quarterly, and annual invoicing in ACA's client management system based on service contracts and training deliverables.
- Collaborate with account managers and the sales team to collect billing information.
- Process payments, cancellations, and/or credits, and send receipts to clients.
- Send invoices and follow up with clients for payments.
Finance Management and Training Follow-up
- Export training data and prepare attendance reports.
- Update client schedules and follow up with instructors as needed.
- Generate reports and financial statements, participate in monthly, quarterly, and annual financial closures.
- Process bi-weekly timesheets and payroll invoices, verifying work schedules.
Other Responsibilities:
- Support the President and the Director of Operations in financial management.
- Answer phone calls with high-quality customer service and redirect calls if necessary.
- Respond to inquiries about ACA's services and guide clients in selecting their training programs.
- Manage learner schedules and make necessary adjustments, informing instructors of schedule changes.
- Provide administrative support to the management team and instructors.
- Manage a busy schedule, multitask, and adapt to changing priorities.
- Demonstrate strong organizational skills and efficiency in daily tasks.
- Exhibit excellent oral and written communication skills in both French and English.
- Be able to self-manage workload and work under a flexible schedule - sometimes under pressure.
- Required Computer Skills: Apple OS, Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel), Google Suite (Mail, Calendar, Drive, Hangouts), FileMaker Database
Read the full bilingual original
ACA est à la recherche d'une personne dynamique, polyvalente, professionnelle et assidue pour un poste de facturation et administration à temps plein (30 à 40 heures par semaine) à ses bureaux à Québec.
Le.la technicien.ne, facturation et administration s'occupe des tâches d'administration de l'organisation, de la facturation client, des paiements, des états financiers et du suivi des dossiers des formations.
Cette personne possède un niveau de bilinguisme avancé et est capable de servir des clients et de répondre aux demandes en français et en anglais avec précision.
Tâches administratives (niveau de bilinguisme français-anglais avancé) :
Facturation et comptes recevables
- Préparer la facturation mensuelle, trimestrielle et annuelle dans le système de gestion client ACA en fonction des contrats de service et du progrès des formations/services rendus
- Collaborer avec les directeurs de comptes et de ventes pour préparer les informations de facturation
- Traiter les paiements, les annulations et/ou crédits, communiquer les reçus aux clients
- Faire des suivis auprès des clients pour les paiements, envoyer des factures
Gestion des finances et suivi des formations :
- Exportation des données de formation et préparation rapports de présence
- Mettre à jour les horaires clients et faire des suivis avec les formateurs, au besoin
- Créer des rapports et produire des états financiers, participer à la fermeture des mois, trimestre et années financiers de l'entreprise
- Traiter les feuilles de temps et des factures de paie aux deux semaines, ainsi que valider les horaires de travail
Autre :
- Soutenir la présidence et le directeur des opérations dans la gestion des finances
- Répondre au téléphone avec du service à la clientèle de haute qualité. Rédiger les appels si nécessaire.
- Répondre aux questions sur les services offerts chez ACA et orienter le client vers son choix de services
- Gérer les horaires des apprenant.e.s et faire des modifications au besoin. Informez les formateurs et formatrices sur les changements d'horaire
- Soutien administratif de l'équipe de gestion et des formateurs et formatrices ACA
- Gérer un horaire chargé et faire preuve de multitâche et adaptabilité
- Avoir un sens d'organisation et faire preuve d'efficacité avec son travail
- Excellentes aptitudes à la communication orale et écrite en français et en anglais.
- Disposition à autogérer son travail, à travailler selon un horaire flexible – parfois sous pression.
- Compétences informatiques : Apple OS, Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel), Google Suite (Mail, Calendar, Drive, Hangouts), FileMaker Database
- EN------------------
ACA, a top-tier language training supplier, is currently looking for a dynamic, versatile, professional, and assiduous person to fill a full-time position (30 to 40 hours per week) in billing and administration at its Quebec City office.
The Financial & Administrative Coordinator is responsible for the organization's administrative tasks, client billing, payments, financial statements, and processing training files for instructors.
Candidates must possess an advanced level of bilingualism and be able to serve clients and respond to inquiries in both French and English with accuracy.
Administrative Tasks (Advanced French and English Required):
Invoicing and Accounts Receivable
- Prepare monthly, quarterly, and annual invoicing in ACA's client management system based on service contracts and training deliverables.
- Collaborate with account managers and the sales team to collect billing information.
- Process payments, cancellations, and/or credits, and send receipts to clients.
- Send invoices and follow up with clients for payments.
Finance Management and Training Follow-up
- Export training data and prepare attendance reports.
- Update client schedules and follow up with instructors as needed.
- Generate reports and financial statements, participate in monthly, quarterly, and annual financial closures.
- Process bi-weekly timesheets and payroll invoices, verifying work schedules.
Other Responsibilities:
- Support the President and the Director of Operations in financial management.
- Answer phone calls with high-quality customer service and redirect calls if necessary.
- Respond to inquiries about ACA's services and guide clients in selecting their training programs.
- Manage learner schedules and make necessary adjustments, informing instructors of schedule changes.
- Provide administrative support to the management team and instructors.
- Manage a busy schedule, multitask, and adapt to changing priorities.
- Demonstrate strong organizational skills and efficiency in daily tasks.
- Exhibit excellent oral and written communication skills in both French and English.
- Be able to self-manage workload and work under a flexible schedule - sometimes under pressure.
- Required Computer Skills: Apple OS, Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel), Google Suite (Mail, Calendar, Drive, Hangouts), FileMaker Database
