ADP is hiring an Enterprise Learning Business Partner
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Ready to #MakeYourMark? Apply now!
What you’ll do: Responsibilities
What you can expect on a typical day:
- Build and cultivate relationships with business partners and key stakeholders. Anticipate business unit needs and recommend effective training & non-training solutions to achieve business unit goals and strategic objectives.
- Coach senior and mid-level leaders and provide them recommendations for actions to improve organizational performance.
- Demonstrate business knowledge, exhibit skills for agility, and function as an adaptable, flexible resource.
- Consult with business leaders on existing or anticipated learning and performance gaps.
- Offer insight into role specific training plans (new hire and continuous) and ensure adoption of global standards. Identify and define success measures for interventions.
- Propose effective learning interventions to enhance associates' performance and business results in line with business unit strategies and goals.
- Identify and recommend other interventions needed to enhance associate performance, such as role clarification, process standardization.
- Gather and analyze data using a variety of systems, reports findings and communicate suggested actions on a continuous basis.
- Solicit management feedback and coaching on performance improvement strategies. Assume responsibility for ensuring identified needs are fulfilled and desired impact is achieved or transition this responsibility to appropriate group(s) (e.g. Information Development Services, Global Talent & Learning, Sales Learning).
- Provide a single point of continuity for business partners. Communicate Business Unit's needs and ensure that Enterprise Learning strategies, goals and priorities are aligned.
- Regularly update Business Units on learning opportunities and services available through Enterprise Learning, Global Talent & Learning, Sales Learning and other ADP organizations.
- Partner with Business Unit Shared Support Teams to tailor global and learning initiatives to the unique needs of each Business Unit.
- Promote relevant learning offerings and drive adoption and impact. Drive change management agenda for the business.
TO SUCCEED IN THIS ROLE: Requirements
- Bachelor's Degree or equivalent in experience.
- 8+ years of experience in Human Performance Improvement projects and/or corporate training.
SUCCESS MEASURES:
- Project ROI
- Improved business unit KPIs aligned to the training initiatives
- Stakeholder NPS
- Speed to market of training solutions
Bonus points for these: Preferred Qualifications
- Experience in effective consultation, data analytics, project management, and performance improvement with measurable results.
- Designed and/or supported training in contact center organizations.
- Effective communicator (both oral and written).
- Strong PowerPoint & Microsoft Excel skills.
- Experience influencing without authority within complex organizations.
- Education in cognition, adult learning, content design and delivery theories and processes.
- Human Performance Improvement Certification.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
