Original job description
Your Opportunity:
You’re flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs scheduled by the SSC. The Scheduler will use Workforce Management (WFM) scheduling application program and work within established Scheduling Shared Services processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers work at the Scheduling Service Centre between 0515 to 2345 with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Scheduling Shared Services Primary Location: AHS Michener Bend Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 02-OCT-2026 Employee Class: Casual/Relief Date Available: 12-OCT-2026 Hours per Shift: 9 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Weekends Days Off: Other Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Minimum 1 year customer service experience. Minimum 1 year scheduling experience. Ability to participate and complete the 6-week training course.
Preferred Qualifications:
Current experience working in a centralized Scheduling Service Center. Timekeeping/payroll experience. Call Center experience. Experience working in a unionized, health care and/or 24/7 environment. Experience with scheduling software (Kronos, ESP, WFM, ASC).
More about this job
Responsibilities
Fill pre-booked and urgent shifts caused by leave, illness, or education; anticipate staffing needs and alert managers to shifts requiring attention. Enter payroll data, prepare scheduling reports and records, compile statistics, and support customer service and new-staff training.
Requirements
Some post-secondary education, at least one year of customer service experience, and at least one year of scheduling experience are required. Candidates must be able to complete a six-week training course; centralized scheduling, timekeeping or payroll, call center, unionized or healthcare experience, and familiarity with scheduling software are preferred.
Skills
- Staff Scheduling
- Workforce Management
- Payroll Data Entry
- Timekeeping
- Customer Service
- Scheduling Software
- Attention to Detail
- Interpersonal Communication
- Interdisciplinary Communication
- Scheduling Reports
- Statistical Reporting
- Prioritization
- Training and Orientation
- Adaptability
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Human Resources
- Customer Service & Support
- Finance & Accounting
Keywords
- Workforce Management (WFM)
- Kronos
- ESP
- ASC
- Scheduling Shared Services
- Staff Scheduling
- Payroll
- Timekeeping
- Scheduling Software
- Scheduling Service Centre
- Customer Service
- Call Center
- Healthcare
- Unionized Environment
- 24/7 Environment
- Collective Agreement
- Shift Coverage
- Scheduling Reports
- Statistical Information
- Employee Pay Data
- Training and Orientation
- Patient-Focused Care
