Original job description
Your Opportunity:
You’re flexible, detail-oriented, tech-savvy, and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the North Zone. The Scheduler will use a Scheduling System Application and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers will be assigned to support North Zone.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Provincial Scheduling Shared Services Primary Location: Sturgeon Community Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 01-OCT-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 11-OCT-2026 Temporary End Date: 30-SEP-2027 Hours per Shift: 7.75 Length of Shift in weeks: 10 Shifts per cycle: 50 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Minimum 1 year customer service experience. Minimum 1 year scheduling experience. Ability to participate and complete the 6-week training course.
Preferred Qualifications:
Current experience working in an AHS centralized Staffing Service Center and with a Scheduling System Application. Timekeeping/payroll experience. Call Center experience. Experience working in a unionized, health care and/or 24/7 environment. Experience with scheduling software (Kronos, ESP, WFM, ASC).
More about this job
Responsibilities
Fill pre-booked and urgent shifts caused by vacation, leave, illness, or education leave, and anticipate staffing needs that require managers’ attention. Enter payroll data, prepare scheduling reports and records, compile statistics, and support customer service and staff training.
Requirements
Requires some post-secondary education, at least one year of customer service experience, and at least one year of scheduling experience. Candidates must be able to complete a six-week training course; experience with centralized staffing services, scheduling applications, payroll or timekeeping, call centers, unionized healthcare, or 24/7 environments is preferred.
Skills
- Staff Scheduling
- Payroll Data Entry
- Customer Service
- Scheduling Software
- Attention To Detail
- Time Management
- Prioritization
- Interpersonal Communication
- Interdisciplinary Communication
- Adaptability
- Training And Orientation
- Scheduling Reports
- Recordkeeping
- Statistical Reporting
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
- Human Resources
Keywords
- Administrative Support
- Staff Scheduling
- Scheduling System Application
- Scheduling Software
- Kronos
- ESP
- WFM
- ASC
- Payroll
- Timekeeping
- Customer Service
- Centralized Staffing Service Center
- Shift Coverage
- Staffing Needs
- Scheduling Reports
- Recordkeeping
- Statistical Information
- Training
- Orientation
- Collective Agreements
- Unionized Healthcare
- Call Center
- 24/7 Environment
- AHS Policies And Procedures
- North Zone
