At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The IT Customer Support II provides advanced onsite technical support for computing devices, printers, and peripherals across Alberta Health Services. The role involves troubleshooting complex technical issues, escalating problems when necessary, and assisting with the implementation of technology solutions.
Requirements
Candidates must have a certificate in Computer Support or a Computer Science degree, along with three to five years of recent experience in desktop equipment maintenance. A valid Class 5 driver's license and a vehicle are required for this role.
Education
- professional certificate
- bachelor degree
Working hours
39 hours per week
Skills
- Technical support
- Desktop equipment maintenance
- Printer support
- Peripheral support
- Windows 10
- Windows 11
- Microsoft Suite
- Problem-solving
- Conflict resolution
- Time management
- Communication skills
- Customer service
- Hardware repair
- A+ Certification
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Healthcare
Keywords
- IT Customer Support
- Deskside Analyst
- Technical Support
- Hardware Repair
- Desktop Equipment
- Peripherals
- Windows XP
- Windows 7
- Windows 10
- Windows 11
- Microsoft Suite
- A+ Certification
- Problem Solving
- Conflict Resolution
- Health Care
- Alberta Health Services
- Information Technology
- On-site Support
Original job description
Your Opportunity:
The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. The Customer Support II can often represent an escalation point from Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by senior staff.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
Transition Company: Health Shared Services Classification: IT Customer Support II Union: AUPE GSS Unit and Program: TCSS Primary Location: Foothills Medical Centre Location Details: As Per Location Multi-Site: Multisite FTE: 1.00 Posting End Date: 24-SEP-2026 Employee Class: Regular Full Time Date Available: 19-OCT-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On Call Days Off: Saturday/Sunday Minimum Salary: $34.01 Maximum Salary: $41.53 Vehicle Requirement: Driver's License, Vehicle Required
Required Qualifications:
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:
Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five recent consecutive years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license and vehicle. Ability to Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.
Preferred Qualifications:
As Required.
