THE OPPORTUNITY:
Sales Coordinator
As the Hotel Sales Coordinator, you will play a pivotal role in supporting the hotel’s Sales and Catering team. You’ll handle administrative tasks, manage group and transient bookings, and ensure seamless communication between clients, Sales, and Operations. Your efforts will directly contribute to driving revenue and delivering exceptional guest experiences.
Salary Range: $55,000-$ 58,000 (annually)
Who we are:
Nestled within the vibrant Bloor – Yorkville neighborhood of Toronto, Kimpton Saint George invites you to experience the epitome of boutique luxury on Bloor Street. Immersed in the neighborhood's rich cultural tapestry, you'll encounter the bohemian spirit and elegant historical charm that coalesce in an intriguing fusion of edginess and sophistication, just waiting to be explored. This locale provides the perfect backdrop for Kimpton's signature approach to hospitality. At the Kimpton Saint George, our mission is to ignite a passion for discovering the genuine essence of Toronto.
Primary Responsibilities:
- Responds to inquiries by providing accurate pricing and quotes for both transient and group reservations.
- Manages transient reservations - including Corporate, Wholesale, Production & TV, Entertainment, SMERF, and others - by booking them in the system and coordinating billing arrangements.
- Manages group blocks by tracking cut-off dates, inputting and updating rooming lists, and handling any changes accurately.
- Serves as the primary point of contact for incoming phone calls related to reservations and sales inquiries, providing prompt and professional assistance.
- Collaborates closely with Accounting to manage the commission payment process for groups.
- Awards IHG Business Rewards points for qualifying bookings and events.
- Prepares group resumes and lead the weekly Group Resume meeting, summarizing key details such as room blocks, event schedules, and billing information for internal teams.
- Supports catering events by preparing and organizing materials such as tent cards, signage, and event collateral to ensure smooth event setup.
- Assists and supports the Director of Sales and the Sales and Catering team with any initiatives required to ensure the ongoing success of the hotel.
- Assists with PR-related activities, including coordinating influencer stays, and supporting special events to enhance the hotel’s brand presence.
- Requisitions supplies as needed and maintain adequate inventory levels to meet function needs.
- Prepares special requests and amenities as required for VIP guests.
- Engage in sales calls, site visits, and industry events to drive brand awareness and foster connections.
- Supports the setup and breakdown of meeting room for internal and dry events.
- Provides support to team members during absences or slower periods.
- Responsible for scheduling and coordinating assignments of hosts for Kimpton’s Social Hour.
- Hosts Kimpton's signature Social Hour on a rotation schedule, creating a warm, engaging environment where guests can connect and enjoy a unique part of the Kimpton experience.
- Maintains a professional image at all times through appearance and dress.
- We all wear multiple hats here at Kimpton. You may have to take on responsibilities outside of this job description at times.
Please note: Management reserves the right to assign additional duties as needed and may change, modify, and/or alter any of the responsibilities listed above to meet business demands.
Health and Safety:
- Follow safe work procedures as per hotel policy and procedures, including the use of personal protective equipment.
- Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
- Report all injuries or illnesses to a supervisor or manager immediately
- Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.
Qualifications:
- Minimum of 1 year of experience in a hotel or related industry.
- Post-secondary education in Hospitality or Tourism considered an asset.
- Working knowledge of Opera, Delphi, and Microsoft Excel is a strong asset.
- Exceptional organizational skills and keen attention to detail.
- Strong verbal and written communication skills.
- Basic math skills required for completing reports and administrative tasks.
- Excellent analytical, problem-solving, and computer skills.
- Ability to communicate effectively with guests, colleagues, and all levels of management.
- Energetic, outgoing, and service-driven, with a consistently positive attitude.
- Skilled in handling challenging situations with professionalism and diplomacy.
- Demonstrated strong selling skills and alignment with the Kimpton Culture.
Certification and/ or License Requirement:
- Alcohol awareness certification as required by provincial government agency
Working Conditions:
- Will be required to work in a dynamic, challenging, and fast-paced work environment
- May be required to work nights, weekends and holidays.
Physical/ Cognitive Activities:
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
Physical Demands: While performing the duties of this job, the employee is constantly required to use a keyboard, sit, see, hear, write, and speak. The employee is frequently required to handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), and dial. The employee is occasionally required to collate/file, stand, and walk. The employee is minimally required to bend, crouch, kneel, squat, climb ladders and stairs, reach, twist, stretch, push, and pull. The employee is occasionally required to lift and/or move 10-50lbs, and minimally required to lift and/or move up to 75lbs.
Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, verbal and written communication, have customer contact, and handle multiple concurrent tasks. The employee is frequently required to use math skills and handle constant interruptions. The employee is occasionally required to give presentations.
A majority of time will be spent selling and negotiating hotel guestrooms and banquet facility and services, therefore a significant portion of time is spent speaking, listening, thinking, and writing.
A majority of time is spent conducting outside sales, therefore a significant amount of time is spent communicating and interacting with various people inside and outside of the hotel. This person will be listening and speaking to guests and staff, making quick decisions and using problem-solving skills.
Reading and writing abilities are often used when communicating with the hotel outlets and outside contacts when planning services, as well as to document any sales related activity. A portion of time is spent moving about the property while conducting tours or meeting with other hotel departments.
Regular travel may be necessary in order to meet potential clients and to attend conventions and trade shows. Ability to access client locations/sites using personal motor vehicle.
Mathematical skills, including basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are often used.
Organizational Structure:
- Reports to: Director of Sales and Marketing
Please Note: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.
