The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.
The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.
In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.
Job Summary
Society 58 is your on campus one-stop shop that serves students, alumni, and the Queen's community. We aim to provide high-quality and affordable options for Queen's clothing and merchandise We also offer custom order and purchasing for students, alumni and Queen's community.
Competencies
- Accountability
- Attention to Detail
- Communication
- Cultural Sensitivity
- Problem Solving
- Conflict Management
- Time Management
- Client/Customer Focus
Job Duties
General Management Responsibilities
- Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere
- Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards
- Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep
- Attend and fully participate in all in person and virtual meetings
- Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
- Participate as an active member on hiring panels to keep the service adequately staffed
- Obtain a strong working knowledge of service hardware and software
- Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
- Other duties as assigned by Head Manager or VPOPS
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Graphics & Clothing Assistant Manager
Use past sales trends to order clothes and merchandise, while creating designs for new clothing and merchandise
Create designs for new clothing and merchandise in conjunction with the Marketing and Online Assistant Manager and Head Manager
Assist Marketing and online with graphics for social media and promotional materials
Use appropriate software (Illustrator, Photoshop, Canva) to create logos for new items
Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere
Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards
Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep
Attend and fully participate in all in person and virtual meetings
Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Participate as an active member on hiring panels to keep the service adequately staffed
Obtain a strong working knowledge of service hardware and software
Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
Other duties as assigned by Head Manager or VPOPS
Job Requirements
- Sound analytical thinking, planning, prioritization, and execution skills
- Demonstrated time management skills
- Ability to identify measures of performance and actions needed to improve or correct performance
- Ability to supervise and motivate a team to achieve and exceed their goals
- Ability to delegate, set expectations, and monitor progress of all direct reports
- Ability to remain calm and poised in urgent situations
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Work Conditions
- Interaction with employees, management, and the public at large
- Operation of desktop computer and peripherals
The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.
