About AperteraApertera (formerly Alexa Translations) is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive AI technology that is continuously refined by client context.
For more than twenty years, Apertera has set the bar for legal, financial, and regulatory translation, serving the most rigorous buyers, including over 75% of major national Canadian law firms, all major banks, and leading securities regulators.
Translations Senior Project Manager Position SummaryThe Senior Project Manager is the front-line relationships manager charged with preserving, improving client and resource relationships. Apertera partnerships are typically long term in nature and managing the existing client relationships and striving for an always improved client experience is the main focus.
The Senior Project Manager enables his team members to successfully manage their respective projects and acts as the escalation point and subject matter expert for any questions and guidance for his team as well as the main coordination between his team and other departments within Apertera.
Principle Responsibilities and DutiesEverything we do in project management is done through the lens of providing exceptional customer experience. In order to accomplish this, the Senior Project Manager is fully responsible for the entire life cycle of the client experience for all projects in his/her area.
- Project Planning
The smooth execution of a project depends to a large degree on good planning and ensuring that all stakeholders are in full agreement as to process, budget, timelines, deliverables as well as the agreed method of communication during the project as well as between project cycles.
For a project manager in the translations business, the proper education of the client is an integral part.
The careful planning and selection of all resources needed to deliver the project within the timelines and within budget.
- Execution
The Senior project manager oversees the execution of his own projects as well as the projects executed by his team members and is ultimately responsible to keep all stakeholders informed and aligned as to timelines, details, and any needed coordination throughout the execution phase.
- Project completion and follow-up
Upon successful completion and delivery of the project, the Senior Project Manager ensures that any follow up calls are done with the involved stakeholders.
- Client Relationship
For any recurring and/or contracted clients, the Senior Project manager is fully responsible for maintaining the relationship with the clients and all requesters. Here again the Senior project manager ensures that all prep work, agreements and planning is done well ahead of the start of project execution.
- Management Duties:
The Senior Project Manager is responsible for the production and continuous improvement of the team (Project Managers and Project Coordinators) that works with him/her. He/She also plays an integral part in the improvement and development of your processes and we expect a Senior project manager to always have an innovative point of view as to how things could be improved to deliver an even greater experience for all involved.
- Supporting the Project Managers and Project Coordinators assigned to you with project issues and challenges (i.e. project issues, client issues, resource issues/selection, etc.)
- Proactive problem solving to avoid client issues
- Ensure client issues are being addressed and QA evaluations are being conducted when necessary - using the steps for process improvement above.
- Training any new members assigned to your team.
- Motivate your team to perform in accordance with company and the Linguistic Operations department goals
- Lead by example to ensure culture is maintained and morale of the team and its partners are motivated and appreciated
Key Metrics:
● Profit Margin (incremental improvement by scope) - weekly report and analysis
● Number of successfully completed projects
● Quality Scores (to be developed)
QualificationsEducation:- College diploma, university degree or equivalent
- Bilingual (English/French) mandatory requirement
Experience and Proficiencies:- 7+ years of experience in Localization Project Management
- Technical, communications or SaaS industry experience
- Experience dealing with middle managers and senior managers in client/partner relationships
Benefits & Perks You’ll Love:
- Comprehensive Health Insurance: Including vision, dental, complementary therapies, and support for your overall well-being.
- Your Birthday Off: We celebrate your special day!
- 6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments.
- Work-Ready Equipment: Get the tools you need to succeed, provided upon request.
- Hybrid Work Model: Enjoy the best of both worlds with a mix of in-office collaboration and remote flexibility.
- Learning & Growth Opportunities: Training and resources tailored to your role and department.
- Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back
- Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways.
- Employee Referral Program: Earn rewards for bringing amazing talent to our team.
