Role: Business Analyst (Salesforce)
Location: Toronto, ON
Duration: Long Term Contract
Job Description:
Key Responsibilities:Assess and analyze business strategy| business requirements| current state environment and technology choices to evaluate solution alternatives that meet business sponsor needs in simplest possible way taking full advantage of CRM product features| factoring impact across LoBs using CRM and FSC Org structure. Well versed to fix vulnerabilities.Build strong understanding of business domain functionality and technology options| in order to identify requirements trade-offs to meet business objectives and technology evolutionAct as a Salesforce SME to other teams to ensure knowledge is propagated across Wealth i.e. upskill staff| training| etc.Ensure both functional and non-functional considerations (resiliency| scalability| security etc) are factored not only in pragmatic way for the solution but also in support to long-term strategy realizationProvide expert counseling and support to the engineering team on construction and maintenance of robust| secure and efficient applications supporting the RBC WMC businessContribute to the design and development on the Salesforce Financial Service Cloud to drive business valueProvide thought leadership and direction for the RBC WMC CRM transformation onto the Salesforce platformAssist scrum teams in gathering requirements/user stories to develop/enhance functionality on the Salesforce platform| including the technical analysis and estimatesActively contribute in any team discussions by sharing experiences or providing technical know-how to the team to best leverage the out of the box capabilitiesSupport in DevOps development and process efficienciesStay current on Salesforces development platform and implement Salesforce development best practices| following the RBC internal standards and guidelinesRequired Qualifications:8+ years IT experience working in a senior development role on engineering teams with at least 5 years of Salesforce Platform experience delivering large projects/programs: Salesforce configuration| customization and development using Salesforce.com5+ years proven experience operating in an Agile framework on large/enterprise programs from initiation to implementationBachelor degree in a technical area of study (e.g.| computer science| mathematics or engineering) or other BSc/BA degree with a concentration in computer science or information systems or equivalentHands-on experience with the Lightning platform including APEX coding| Lightning Web Components| APIs and Salesforce Data ModelDeep understanding of the Salesforce platform and its architecture and product suite including Sales & Service Cloud and/or Financial Services CloudStrong technical background with web development technologies like Java| C#| HTML| XML| JSP and JavaScriptExperience integrating Salesforce applications with 3rd party systems using Mulesoft| REST API and event based integration patternsSalesforce Certifications: Salesforce Administratio
