Hiring: Application/Production Support Engineer – Salesforce
Location: Toronto, ON - 4 days/week onsite (non-negotiable)
Interview: Face-to-face interview required (L1 and/or Client Interview)
Role Overview:
We are looking for an experienced Application/Production Support Engineer to provide L2/L3 production support for Client Technology and Global Investment Banking applications, including Salesforce, Dealogic, Capital IQ, and related platforms.
Key Responsibilities:
- Provide L2/L3 production support for global front-office users
- Manage Incident, Problem & Change Management following ITIL processes
- Coordinate releases, bug fixes, and enhancements
- Improve system reliability through monitoring, automation, and CI/CD
- Perform capacity planning and disaster recovery coordination
- Maintain runbooks, documentation, and knowledge-sharing materials
- Collaborate with business, technology, compliance teams, and vendors
- Participate in on call/weekend release rotations
Must-Have Skills:
- 7–12 years of Application/Production Support experience
- Strong L2/L3 Production Support experience
- Python or similar scripting/automation
- Linux/Windows + SQL
- Strong understanding of ITIL – Incident, Problem & Change Management
- Monitoring, troubleshooting, and RCA experience
- Capital Markets / Investment Banking experience strongly preferred
Nice to Have:
- Geneos, AppDynamics, Dynatrace
- Control-M / Autosys
- Jenkins, GitHub, Ansible
- AWS, Docker, Kubernetes
- Salesforce / Capital Markets platform exposure
🎓 Education: Bachelor’s degree in computer science or equivalent
📩 Interested candidates: Please DM me or share your updated resume.
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