Responsibilities
Review and update work orders and service requests, then schedule and assign work to qualified technicians based on skills, availability, location, customer needs, and material availability. Prioritize service backlogs and maintain forward-looking schedules to ensure workforce coverage and resource readiness.
Requirements
Previous experience in field service coordination, dispatch, scheduling, workforce planning, maintenance planning, or a similar operational role is required. Candidates should have experience managing service work and strong organizational and scheduling skills, including the ability to prioritize changing activities based on urgency, customer requirements, SLAs, technician availability, and materials.
