At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
Design and implement voice-enabled contact center solutions by integrating Salesforce Service Cloud Voice with Amazon Connect. Translate business requirements into scalable technical specifications and lead deployment teams.
Requirements
Requires expertise in CRM, telephony, and Salesforce customization using Apex and Flows. Experience with IVR flows, routing profiles, and Omni-channel routing is essential.
Working hours
40 hours per week
Skills
- Salesforce Service Cloud Voice
- Amazon Connect
- CRM
- Telephony
- Omni-channel Routing
- Salesforce Agent Force
- Apex
- Salesforce Flows
- Process Builder
- IVR Flows
- Contact Lens
- Solution Architecture
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Consulting
- Customer Service & Support
Keywords
- Salesforce
- Service Cloud Voice
- Amazon Connect
- CIVR
- CRM
- Telephony
- Omni-channel
- Agent Force
- Apex
- Flows
- Process Builder
- IVR
- Routing Profiles
- Contact Lens
- Solution Architect
- Contact Center
- IT Services
- IT Consulting
Original job description
Solution Architect – Salesforce Service Cloud Voice (SCV) – Amazon Connect
Experience & Responsibilities
• Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system (Amazon Connect preferred).
• Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences.
• Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.
• Experience in Implementing Omni-channel Routing for Voice and Digital Channels, also Salesforce Agent Force.
• Experience Customizing Salesforce Components: Apex, Flows and Process Builders.
• Translate the Business Requirement into Scalable Contact center Designs, and Technical-Specifications.
• Design SCV Solutions: Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.
• Understanding and experience on IVR Flows, Queues, Routing Profiles and Contact Lens.
• Support Deployment and Lead the Teams.
• Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon Connect).
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