At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
Provide day-to-day technical support for IT equipment and systems within logistics environments, serving as the first point of contact for incidents. Responsibilities include managing ticketing systems, maintaining network connectivity, and coordinating with third-party vendors for data center maintenance.
Requirements
Candidates should be able to troubleshoot Level 1 and Level 2 technical issues and support Microsoft Windows and 365 applications. Experience with VDI, Wi-Fi, and technology asset lifecycle management in a warehouse or distribution setting is required.
Working hours
40 hours per week
Skills
- Technical Support
- Network Connectivity
- VDI
- Wi-Fi
- Windows 10/11
- Microsoft 365
- Incident Management
- Asset Inventory Management
- Hardware Troubleshooting
- Data Center Monitoring
- Level 1 & 2 Support
- Peripheral Device Support
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Logistics
- Customer Service & Support
- Consulting
Keywords
- Logistics
- Network Connectivity
- VDI
- Wifi
- Windows 10
- Windows 11
- Microsoft 365
- Distribution Center
- Fulfillment Center
- IT Support
- Level 1 Support
- Level 2 Support
- Data Center
- Asset Management
- Peripheral Devices
- Ticketing Systems
- IT Infrastructure
Original job description
Technical Support Specialist - Logistics, network connectivity, VDI, Wifi
Reports To: Regional Manager, Technology Support
Department: Technology
Location: Distribution Center (DC) / Fulfillment Center (FC) Operations Environment
Position Summary
The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.
Key Responsibilities
• Provide day-to-day technical support for IT equipment and systems within the logistics environment.
• Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.
• Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.
• Escalate complex issues to global support teams and subject matter experts when required.
• Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.
• Assist with the installation, configuration, and deployment of new technology systems and services.
• Monitor data center alarms and coordinate maintenance activities with third-party vendors, SSC, and Global Technology teams.
• Support network connectivity, including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.
• Provide first-level preventive and corrective support for office printers and peripheral devices.
• Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.
• Manage and maintain technology asset inventory, including equipment tracking and lifecycle activities.
• Support planned outages, upgrades, and continuous improvement initiatives while performing other assigned duties.
