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Added 10 hours ago
BP
Customer Service Retail Team Lead
Bass Pro Shops
Winnipeg, MB
- Full-time
Added 1 day ago
BP
Fishing Outfitter
Bass Pro Shops
Nanaimo, BC
- Full-time
Added 1 day ago
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Customer Service Team Lead
Bass Pro Shops
Halifax, NS
- Full-time
Added 1 day ago
BP
Asset Protection Manager
Bass Pro Shops
Delta, BC · Vancouver, BC
- Full-time
Added 2 days ago
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Fishing Outfitter
Bass Pro Shops
Calgary, AB
- Full-time
Added 2 days ago
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Gun Counter Outfitter
Bass Pro Shops
Calgary, AB
- Full-time
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Gun Counter Outfitter
Bass Pro Shops
Barrie, ON
- Part-time
Added 2 days ago
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Sales Outfitter - Footwear - Seasonal
Bass Pro Shops
Saskatoon, SK
- Part-time
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Overnight Stocker - Seasonal
Bass Pro Shops
Saskatoon, SK
- Part-time
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Seasonal Hunting Outfitter
Bass Pro Shops
Regina, SK
- Part-time
Added 2 days ago
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Seasonal Events Associate
Bass Pro Shops
Winnipeg, MB
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Cashier
Bass Pro Shops
Moncton, NB
- Part-time
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Seasonal Events Associate
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Edmonton, AB
- Part-time
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Seasonal Visual Merchandising
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Edmonton, AB
- Part-time
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Seasonal Online Order Picker
Bass Pro Shops
Edmonton, AB
- Part-time
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Seasonal Home & Gift Associate
Bass Pro Shops
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Gun Counter Outfitter
Bass Pro Shops
Ottawa, ON
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Gun Vault Specialist
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Ottawa, ON
- Full-time
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Clothing Outfitter - Seasonal
Bass Pro Shops
Calgary, AB
- Part-time
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Seasonal Events Associate
Bass Pro Shops
Barrie, ON
- Part-time
Added 3 days ago
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Instore Pickup Associate
Bass Pro Shops
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- Part-time
Added 3 days ago
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Boat & ATV Sales Consultant
Bass Pro Shops
ON · Niagara, ON
- Part-time
Added 3 days ago
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PT Seasonal Receiving Outfitter
Bass Pro Shops
Abbotsford, BC
- Part-time
Added 4 days ago
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Asset Protection Manager - 12 Month Contract
Bass Pro Shops
Calgary, AB
- Full-time
Added 5 days ago
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Boat and ATV Sales Consultant
Bass Pro Shops
Calgary, AB
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Bass Pro Shops

Customer Service Team Lead

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Summary:

Reporting to the Operations Manager (Frontend - Receiving), the Customer Service Lead is responsible for overseeing the successful day-to-day operation of the Frontend Department (Cash, Customer Service and Greeter stations).

Responsibilities:

Provide supervision and leadership to the team members of the department, in partnership with the manager
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
Perform administrative tasks related to their assigned department
Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
Promote company programs to team members and customers
Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Assist in other areas of the store when business needs dictate

Qualifications:

Two or more years of supervisory experience in a sales or service environment is preferred
Open availability – this position will be required to work store opening and closing shifts, as well as on weekends (between the hours of 7:00am and 9:30pm)
High school diploma or equivalent is preferred
Ability to evaluate customers’ needs and make recommendations based on needs
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Bass Pro Cares Fund

Bass Pro Shops

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More about this job

Responsibilities

The Customer Service Team Lead oversees daily operations of the Frontend Department, including supervising staff and delegating tasks. They are responsible for ensuring legendary customer service, maintaining visual presentation standards, and resolving customer issues.

Requirements

Candidates should have at least two years of supervisory experience in a sales or service environment. A high school diploma or equivalent is preferred, along with open availability for store shifts.

Skills

Supervision
Leadership
Customer service
Task delegation
Staff training
Standard operating procedures
Conflict resolution
Product recommendations
Visual merchandising
Administrative tasks
Problem solving
Decision making

Benefits

Retail merchandise discounts
Restaurant discounts
Resort discounts
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Team Lead
Frontend Department
Supervision
Retail
Operations
Merchandising
Staff Development
Standard Operating Procedures
Sales
Inventory Management
Conflict Resolution
Administrative Support
Outdoor Lifestyle

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