The Dispatcher Level 4 provides consistent and timely dispatch services to member companies at all times.
Role Description
- On an assigned basis, ensure the requirements for Lines, Checkers and First Aid are dispatched in a timely and cost-effective manner according to customer requirements.
- Maintain and apply working knowledge of the collective agreement and black book document interpretations, policies and procedures when discharging dispatch responsibilities.
- Actively manage labour relations by ensuring compliance and consistent application of the collective agreement and black book documents
- Provide direction, support and guidance to member companies including education on dispatch guidelines and collective agreement/black book requirements/interpretations
- Ensure the labour relations interests of the customer are upheld
- Promptly anticipate dispatch issues that may arise and advise affected customer member companies representatives of available options and solutions
- At all times perform job functions with adherence to BCMEA policies
- Ensure the Dispatch Dep Sea desk is apprised of any issues impacting dispatch and/or customer member operations
- Manage and maintain constructive relationships with ILWU Business Agents, Labour and Foremen
- Ensure all contentious labour issues are resolved with a view to best serving the member companies
- Establish and maintain constructive communication and working relationships with peers, management and union business agents
- Assist with the development and support of strategic initiatives to build the Dispatch organization’s performance
- Ensure all dispatch-related labour issues are resolved with a view to best serving the customer member companies
- Provide input/feedback on processes and program requirements to the dispatch system to optimize the dispatch process and times
- Provide administrative support for Dispatch services on an ongoing basis
- Work with peers and management on projects as assigned
- Report to the Deep Sea desk for supervisory direction related to any dispatch matters
- Provide guidance and support to peers ensuring work consistency
- Ensure appropriate conduct by longshore workers and union is maintained in dispatch hall/office at all times
- As a BCMEA representative, attend various 3rd party functions such as but not limited to transportation club meetings, education seminars, etc.
- At all times maintain strict confidentiality on all issues/information flowing through dispatch
Qualifications
- Post-secondary education or equivalent combination of education and relevant experience
- Excellent written, verbal and interpersonal communication skills
- Strong problem-solving and decision-making skills
- Results oriented with an ability to work well under pressure and minimal supervision
- Experience working in a computerized environment with an aptitude to learn dispatch- related software
- Professional and pleasant telephone manner
- Always demonstrate a strong alignment of customer service
BC Maritime Employers Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.
