Job Summary
The Banquet Captain is responsible for the hands-on setup, coordination, supervision, and execution of catered events at Black Rock Oceanfront Resort. This is an operational, floor-based leadership position with a primary focus on ensuring all banquet events are properly prepared and delivered to the resort's service standards.
Working closely with the Sales & Events and Food & Beverage management teams, the Banquet Captain is responsible for interpreting Banquet Event Orders (BEOs), understanding event floor plans, coordinating room setups, and overseeing the banquet service team throughout each event.
The successful candidate is an organized, proactive, and confident leader who can independently prepare event spaces, direct staff, manage service flow, communicate effectively with culinary and management teams, and ensure every event runs smoothly from setup through breakdown.
This is a hands-on position focused on event setup and execution, rather than administrative or office-based event planning.
Key Responsibilities
Event Setup & Preparation
- Review and interpret Banquet Event Orders (BEOs), event specifications, and floor plans to determine event setup requirements.
- Independently execute room setups according to the approved floor plans, including tables, chairs, linens, place settings, staging, décor, and other event requirements.
- Ensure all event spaces are clean, organized, and fully prepared prior to guest arrival.
- Coordinate the setup of food and beverage stations, bars, service areas, and equipment as required.
- Ensure all event details align with the client's requested arrangements and established resort standards.
- Identify and communicate any discrepancies, missing items, or setup concerns to management in advance of the event.
Event Execution & Floor Management
- Take ownership of the event floor and oversee all operational aspects of banquet service.
- Lead and supervise banquet service staff throughout the event, delegating duties and ensuring responsibilities are clearly understood.
- Direct the flow of service, ensuring food and beverage service is coordinated, timely, and consistent.
- Communicate with the culinary team regarding meal timing, dietary requirements, course progression, and special requests.
- Monitor service standards and proactively address guest needs, service issues, and operational challenges.
- Act as the primary on-site operational contact during events, escalating concerns to management when necessary.
- Ensure professional, attentive, and polished service is maintained throughout the event.
Event Breakdown & Closing Duties
- Oversee the breakdown and cleanup of event spaces following each function.
- Ensure furniture, equipment, linens, and supplies are properly stored and returned to their designated locations.
- Ensure banquet spaces, service stations, and back-of-house areas are left clean, organized, and ready for future functions.
- Ensure all equipment and supplies are accounted for and report any damage, shortages, or maintenance requirements.
Food & Beverage Operations
- Maintain appropriate beverage inventory and assist with beverage counts and stock replenishment.
- Oversee bar operations, beverage service, and responsible alcohol service.
- Maintain proper food safety, workplace safety, and cleanliness standards.
Leadership & Communication
- Provide direction, support, and hands-on training to banquet service staff.
- Lead by example, maintaining a positive, professional, and team-oriented work environment.
- Communicate effectively with Sales & Events, Food & Beverage management, culinary, and other resort departments.
- Take direction from the Sales & Events and Food & Beverage management teams.
- Perform other related duties as assigned or required by management.
Qualifications & Experience
- Previous banquet serving experience, preferably within a hotel or resort environment.
- Previous supervisory, captain, or team lead experience is considered an asset.
- Strong understanding of banquet service standards and fine-dining service.
- Ability to read, interpret, and execute Banquet Event Orders (BEOs) and event floor plans.
- Experience with room setup, table arrangements, event transitions, and banquet operations.
- Strong food, wine, and beverage knowledge.
- Experience with professional wine service and tasting events is an asset.
- Valid Responsible Beverage Service certification (Serving It Right).
- Strong understanding of food safety and workplace safety practices.
Required Skills & Competencies
- Leadership: Ability to confidently direct, delegate, and motivate a team during busy events.
- Organization: Strong attention to detail and ability to interpret event specifications and execute accurate room setups.
- Communication: Excellent verbal communication and the ability to coordinate effectively with multiple departments.
- Problem-Solving: Ability to think independently, adapt quickly, and resolve challenges in a fast-paced environment.
- Time Management: Ability to manage multiple priorities and ensure event timelines and service schedules are maintained.
- Customer Service: Commitment to delivering exceptional guest experiences and maintaining high service standards.
- Teamwork: Ability to work collaboratively with banquet staff, culinary, and resort management.
- Physical Requirements: Ability to stand and walk for extended periods and lift, carry, and move items weighing up to 40 lbs.
- Availability: Flexible schedule, including evenings, weekends, and holidays, based on event requirements.
Compensation & Benefits
- Competitive Wage based on experience, plus gratuities
- Comprehensive Benefits: Medical, Dental, and Life Insurance after 6 months of employment.
- Staff Discounts for restaurant, spa and gift shop.
- Perks: Associate and Friends & Family rates for hotel stays, volunteer support opportunities, and team enrichment events
- Affordable on-site housing, if required and as available
- Inclusive Work Environment: We value diversity and foster a welcoming atmosphere.
Subject to the successful candidate’s performance, and competition from other potential candidates, there is an opportunity for advancement to other roles or positions within the company.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
If you’re an international applicant, please note we are unfortunately not in the position to sponsor anyone without an existing work permit for this role at this time.
