Do you have a knack for problem-solving, thrive in fast-paced environments, and love the idea of making a difference on someone's big day? Are you a go-getter who enjoys doing something different every day and can switch gears with ease? If so, join our Events Service team to provide exemplary start-to-finish customer service for weddings, corporate conferences, and more. Our resort is a year-round conference facility that hosts small to medium-sized weddings in the summer and off-season, along with corporate events and holiday parties throughout the year. We experience waves of peak business, and we need a dynamic event coordinator to ensure everything runs smoothly, from first inquiry, to event execution, to final billing.
Why You’ll Love This Role:
- Impactful Work: You’ll have the chance to make someone’s big day incredibly special.
- Great Team Environment: Work with a team that knows how to work hard and have fun.
- Flexible Schedule: We do our best to accommodate time-off requests to ensure a flexible and enjoyable schedule whenever business levels allow.
- Perks and Benefits: Competitive wages, gratuities, employee discounts, comprehensive benefits, and the opportunity for professional development.
The Ideal Candidate:
- A Go-Getter: You’re a proactive problem solver who loves taking initiative and getting things done. You prefer to always keep busy and welcome challenges.
- Multitasker Extraordinaire: You can juggle multiple tasks and remain calm under pressure.
- Team Leader: You excel in compassionately leading a team of casual and part-time workers, inspiring them to do their best. You can also enjoy working on your own from time to time.
- Hands-On Energy: You’re not afraid to roll up your sleeves and dive into the action.
- Sales Savvy: Your related sales experience will help you excel in managing group room bookings and client relationships.
- Adaptable and Versatile: You thrive on variety, and no two days are ever the same for you.
- Physical Stamina: This role requires movement, being on your feet for hours at a time, and the ability to lift and carry up to 40 pounds.
- Flexible with Scheduling: Early mornings and late nights are sometimes part of the routine and you embrace the varying working hours.
Position Responsibilities:
- Planning and executing a variety of events, including elopements, weddings, corporate retreats, and social events, ensuring each event is tailored to meet each guests needs.
- Organizing and distributing all information to our internal departments through banquet event orders, group resumes, rooming lists, etc.
- Conducting and setting up virtual or on-site tours to showcase the resort to potential clients.
- Support and assist the Sales and Catering Manager to meet and exceed guest expectations with event planning and execution.
- In the absence of the Sales and Catering Manager, be the contact person for all guest and team inquiries and provide assistance where necessary. Be familiar with the position requirements and in their absence complete their duties, when appropriate and necessary.
- Networking, collaborating, and maintaining positive working relationships with all our preferred wedding vendors.
- Overseeing wedding planners, vendors and the banquets team on the day(s) of the event to ensure smooth execution and guest satisfaction.
- Contribute and assist in creating a positive environment for development and learning for all Events Team Members
- Be responsible for the overall cleanliness and physical condition of the Events Department venues and storage areas.
Qualifications:
- Proven experience in a similar role or as Lead Banquet Server that is ready for the next step.
- Extensive food and beverage knowledge and experience, with a passion for sales and event coordination.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational and time management skills.
- Able to enjoy working in a busy environment with minimum supervision.
- Strong drive to provide quality service to our internal and external customers.
- Assertive, self-starter, self-motivator with a high degree of professionalism.
- Strong leadership abilities and a customer-focused mindset.
- Knowledge of Silverware, Versa, & Event Temple (or similar POS and Property Management Systems) an asset.
- Must be able to lift and carry up to 40 pounds
Benefits:
- Competitive Wage based on experience, plus gratuities
- Comprehensive Benefits: Medical, Dental, and Life Insurance
- Staff Discounts
- Perks: Associate and Friends & Family rates for hotel stays, volunteer support opportunities, and team enrichment events
- Professional Development: Financial support for relevant education opportunities
- Affordable on-site housing, if required and as available
- Inclusive Work Environment: We value diversity and foster a welcoming atmosphere.
If you’re an international applicant, please note we are unfortunately not in the position to sponsor anyone without an existing work permit for this role at this time.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
Subject to the successful candidate’s performance, and competition from other potential candidates, there is an opportunity for advancement to other roles or positions within the company.
