Position Summary
As part of the continued evolution of the CADA 360 Benefits Platform, CADA is expanding its internal capabilities to support growth, improve the member experience, and establish a scalable operating model that will support participating dealers, advisors, carriers, and service partners well into the future.
The Manager, CADA 360 Platform Operations, is responsible for the day-to-day operation, implementation, onboarding, administration, and continuous improvement of the CADA 360 Benefits Platform.
Working closely with the Executive Director, this position plays a key role in supporting platform growth, coordinating with outside consultants and service providers, documenting and improving operational processes, and building the internal capabilities necessary to support CADA's near and long-term platform strategy.
The successful candidate will act as the primary operational liaison between CADA, participating employers, advisors, carriers, and platform partners.
Responsibilities
Within the roll-out of the CADA 360 Benefits Administration platform to our members the key elements of the role include:
- Platform Operations
- Employer and Advisor Support
- Vendor and Service Coordination
- Operational Readiness and Capability Development
- Reporting & Analytics
- Continuous Process Improvement
Qualifications
- Minimum 5 years experience in Employee Benefits Administration at a managerial level.
- Very strong understanding of group benefits administration and TPA software.
- Advanced proficiency with Microsoft Office Applications
- Bilingual Skills (English/French) both written and spoken are highly desirable.
- [Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
