Archived listing. The details below describe a past opening.
About the Role
As a Technical Support Specialist, you will be the go-to person for our team’s everyday technological needs. We are looking for a friendly, service-oriented individual who enjoys solving problems and helping others get back to work quickly. You will handle everything from setting up new laptops to fixing Wi-Fi issues and managing user accounts. Whether you are helping someone in person or supporting a remote teammate over chat, your goal is to provide professional and patient assistance to keep our office running smoothly.
What You'll Do
- Deliver comprehensive support via phone, email, and chat, ensuring professional service delivery for users of all technical tiers.
- Install, configure, and maintain the fleet of desktops, laptops, and peripheral hardware.
- Execute hardware and software imaging and provisioning for new hire onboarding.
- Administer user objects, groups, and access permissions within Active Directory and Microsoft 365.
- Provide technical coverage for Windows and macOS environments, both on-premises and for remote endpoints.
- Exposure to VoIP systems and advanced backup solutions.
- Support server monitoring, storage capacity tracking, and backup verification tasks.
- Troubleshoot Layer 1-3 issues including VPN tunneling, Wi-Fi authentication, and network printing.
- Perform component-level diagnostics and replacements, including RAM, SSDs, and internal batteries.
- Maintain rigorous documentation within the ticketing system and manage the IT asset inventory database.
- Assist in enforcing security policies, including MFA enrollment, disk encryption and responding to endpoint security alerts
What You’ll Bring:
- 1–3 years of experience in a dedicated IT Helpdesk or Technical Support environment.
- Ability to work both independently and as part of a collaborative team
- A proactive mindset and willingness to look for ways to make everyday IT support more efficient.
- Strong proficiency in Windows/macOS administration and the Microsoft 365 productivity suite.
- Functional knowledge of Entra ID (Azure AD), Intune (MDM/MAM), and basic networking protocols.
- Familiarity with endpoint security, automated patching, and system monitoring tools.
- Highly developed organizational and customer service skills with a focus on clear technical communication.
- Advanced diagnostic skills across diverse hardware and software ecosystems.
Preferred/Advantage:
- Industry-standard credentials such as CompTIA A+, Network+, or Microsoft Modern Desktop certifications.
- Previous experience working in financial institutions and Fintech companies.
- Experience working with Google Workspace.
What you can expect from us
Our Employee Experience is designed to support and inspire our team through:
- A collaborative, growth-oriented engineering culture.
- Encouragement to innovate, experiment, and continuously learn.
- Comprehensive health and dental benefits.
Work Location & Remote Flexibility
This role follows a hybrid model, requiring employees to work 50% in-office, with flexibility to work remotely or from the office on other days.
Next Steps
We take hiring seriously and have designed this process to be thoughtful and transparent. Please take time to do the same with your application - tell us how your skills and experience align with this role and what excites you about joining our team.
Diversity & Inclusion
The CanCap Group and our subsidiaries are equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
We appreciate your interest - only candidates selected for next steps will be contacted.
