AutoCapital Canada Inc. est une entité privée, propriété d’une entreprise canadienne de services financiers, dont le portefeuille est constitué de prêts automobile, de financement aux particuliers et de financement aux commerçants. Nos services comprennent notamment la gestion complète du processus de financement allant de l’analyse du crédit au décaissement des prêts, le service à la clientèle, la gestion des comptes en recouvrement et des comptes passés aux pertes et profits. AutoCapital Canada travaille conjointement avec ses partenaires Concessionnaires afin d’aider la clientèle pour l’achat de véhicules neufs et usagés.
La clientèle et nos partenaires sont notre priorité et nous travaillons tous ensemble pour leurs offrir le meilleur service possible. Nous sommes continuellement à la recherche de nouveaux talents et de nouvelles pratiques nous permettant ainsi d’atteindre cet objectif et d’assurer la croissance de notre entreprise.
AutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer
service, default management and post charge-off recoveries. AutoCapital Canada works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.
When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.
What your day and week could look like
A Specialty Collections Specialist plays an essential role in contributing to the success of the overall Collections Team - whose role includes:
- Ongoing stewardship of a dedicated segment of specialized collection accounts.
- Liaising with external entities such as Insolvency Trustees and Insurance Adjusters.
- Collaborating with internal partners including asset recovery & remarketing groups.
- Engaging in dialogue with customers through specialized handling of claims and filings via telephone, email, texts messaging.
- Maintaining accurate records of communication and contact information.
- Facilitating win/win outcomes for customers who have become past-due.
- Resolving product, service and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken.
What you bring:
- Fluent ability to write and speak business information in English and French; Maitrise du langage d’affaire en anglais et en français (à l’oral et à l’écrit)
- Three (3) years collections experience (auto lending industry preferred).
- Knowledge of Canadian consumer insolvency laws and practices an asset.
- Satisfaction in achieving a high degree of accuracy within a fast-paced environment
- Ability to juggle competing priorities with a sense of urgency
- Motivation and drive towards continuous learning and growth within your role and the company
- Dependability and self-motivation
- Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook
- Upbeat and results-oriented team contributions
- Confidence at problem solving, negotiating, and common-sense decision making
- Analysis and logic with the ability to weigh risks
- Creative thinking “outside the box” to solve problems
- Outstanding ability to build rapport over the telephone and multimedia channels.
- Commitment to providing ‘Raving Fan’ customer service.
What you can expect from us
Our Employee Experience is aimed at supporting and inspiring our talented team through:
- A passionate team dedicated to the support and empowerment of others
- An environment where creative, innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days
Additional Information
- Hybrid work schedule – 50% in-office at our Mississauga location.
- To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.
Next Steps
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.
AutoCapital Canada is an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
