IME Intake Coordinator – Remote, ON
FOCUS Assessments looking for Full-time, working remotely (may be required on site in Kitchener from time to time for meetings or training).
Reporting Relationship: Reports directly to Manager unless otherwise specified.
Salary Range: $52,000–$57,000 per year
Specific Responsibilities:
- Respond to incoming communications from customers within client Service Level timelines
- Retrieve Referral Information and Input data into Client Data Management system and/or Client Referral Software
- Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
- Scheduling Assessments (Independent Medical Evaluations)
- Communicate with all necessary parties and process same day issues, cancellations and no shows, including direct reschedules.
- Documenting all communication between parties, ensuring it is clear, concise and comprehensive
- Respond to requests from lawyers, insurance adjusters, disability case managers, and employers, ensuring timely responses and follow-ups, which includes managing and processing all requests made for medical file production and communicating with necessary participants regarding any legal proceedings
- May be required to supervise and train support staff under the direction of the manager
Knowledge Skills and Attributes Required
- Knowledge of the Rehabilitation and Independent Medical Evaluation (IME) sector
- Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
- Strong organizational, multi-tasking and problem solving skills
- Customer service experience required, ideally in the service sector
- Excellent spoken and written manner
- Computer literacy (Windows, Microsoft office, Adobe)
- Ability to adapt to use of multiple databases
- Ability to communicate well internally and externally
What CBI Health offers you
- Continuous learning and skills development, including management opportunities
- Training and mentoring from a national network of experts
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible working hours and virtual care options
About Us
For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.
CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.
CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
