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Added 3 days ago
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RQ11674 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 3 days ago
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RQ11844 - Software Developer
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 3 days ago
CC
RQ11817 - Telecommunications Project Manager/Leader
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 3 days ago
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RQ11599 - Technology Architect (Oracle, with IBM TRIRIGA, WebSphere)
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 4 days ago
CC
RQ11693 - Privacy Impact Assessment (PIA) Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 4 days ago
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RQ11316 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 4 days ago
CC
RQ11569 - Software Developer - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 4 days ago
CC
RQ11817 - Project Manager/Leader
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 5 days ago
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RQ11735 - Business Analyst - Training and Change Management
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 5 days ago
CC
RQ11753 - Data Analytical Specialist/Scientist - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 5 days ago
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RQ11528 - Software WEB Developer - API - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 5 days ago
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RQ11828 - Software Developer - Intermediate
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 5 days ago
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RQ11620 - Software Developer - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 5 days ago
CC
RQ11527 - Middleware Specialist - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 6 days ago
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RQ11429 - Software Web Developer - Back End - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 9 days ago
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RQ11727-Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 10 days ago
CC
UX Designer (RQ11539)
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 21 days ago
CC
CAON PeopleSoft HCM Developer (RQ11678)
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Added 1 month ago
CC
IT26 32564B Sr Tester/QA IMMS Tools - Public Sector Healthcare QA & Systems Testing
CCI- Computer Consultants International, Inc.
Toronto, ON
- Contract
Added 1 month ago
CC
Product Manager – Agile Mobile & Digital Credential Solutions (Kotlin, Swift, React Native, Node.js, Go, Python)
CCI- Computer Consultants International, Inc.
Toronto, ON
- Contract

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CCI- Computer Consultants International, Inc.

RQ11735 - Business Analyst - Training and Change Management

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Partners with multiple ministry stakeholders, program areas, subject-matter experts, operational teams, and project leads to assess current training practices and support the transition to a new training and operating model. The role combines senior business analysis, facilitation, training development, communications, and change-management expertise to turn diverse and sometimes ambiguous stakeholder input into a practical path forward. The Senior Business Analyst documents current-state processes and pain points, assesses impacts and readiness, develops transition and adoption approaches, and prepares clear recommendations for leadership. The role creates and delivers high-quality training and operational documentation, supports knowledge transfer and post-implementation adoption, and monitors feedback and outcomes to improve the model over time. Success is measured not only by completion of project deliverables, but by stakeholder understanding, sustained adoption, and the ability of ministry teams to operate effectively under the new model.

REQUIREMENTS-Must Have:

· Experience leading analysis for large-scale digital initiatives.

· Experience documenting requirements, user stories, process models, business rules, and acceptance criteria.

· Experience assessing services for integration with shared platforms and reusable capabilities.

· Experience working in Agile or hybrid teams and supporting backlog, testing, release, and implementation activities.

· Experience coordinating deliverables across business and technical teams.

Experience

· Experience leading business analysis, organizational change, training, or transformation activities across multiple ministries, programs, or complex stakeholder groups.

· Experience engaging executives, managers, subject-matter experts, operational staff, and end users to understand current practices, challenges, business needs, and readiness for change.

· Experience facilitating workshops, discovery sessions, interviews, working groups, and decision-making discussions that build consensus and produce actionable outcomes.

· Experience documenting and analysing current-state training processes, workflows, roles, pain points, gaps, and dependencies.

· Experience assessing business impacts, stakeholder impacts, risks, dependencies, readiness, and barriers to adoption.

· Experience developing future-state processes, transition plans, implementation roadmaps, change strategies, adoption measures, and mitigation approaches.

· Experience creating training curricula, presentation materials, facilitator guides, user guides, reference documents, process maps, job aids, frequently asked questions, and standard operating procedures.

· Experience translating complex processes, policies, and technical information into clear, concise, user-friendly content for different audiences.

· Experience delivering instructor-led or virtual training, demonstrations, knowledge-transfer sessions, coaching, and train-the-trainer activities.

· Experience providing post-implementation support, gathering feedback, troubleshooting adoption issues, and improving training content and delivery methods.

· Experience preparing executive summaries, briefing materials, presentations, recommendations, status updates, and implementation reporting.

· Experience managing competing priorities, working independently with limited direction, and producing polished deliverables within established timelines.

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More about this job

Responsibilities

Assess current training practices, processes, stakeholder needs, impacts, and readiness, then develop transition plans and recommendations for adopting a new training and operating model. Create and deliver training and operational materials, support implementation and knowledge transfer, and monitor feedback to improve sustained adoption.

Requirements

Requires experience leading business analysis for large-scale digital initiatives, documenting requirements and processes, and working with Agile or hybrid teams across business and technical groups. Also requires experience facilitating complex stakeholder engagement, assessing change impacts and readiness, developing transition and training materials, delivering training, and supporting post-implementation adoption.

Skills

Business Analysis
Organizational Change Management
Training Development
Stakeholder Engagement
Workshop Facilitation
Requirements Documentation
Process Modeling
Impact Assessment
Readiness Assessment
Change Strategy
Agile Methodologies
Backlog Management
Testing and Implementation
Knowledge Transfer
Executive Communications
Adoption Monitoring

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Organizational Change Management
Training and Operating Model
Requirements
User Stories
Process Models
Business Rules
Acceptance Criteria
Shared Platforms
Reusable Capabilities
Agile
Hybrid Teams
Backlog
Testing
Release Management
Implementation
Stakeholder Engagement
Workshop Facilitation
Current-State Analysis
Impact Assessment
Readiness Assessment
Transition Planning
Adoption Measures
Training Curricula
Facilitator Guides
User Guides
Job Aids
Standard Operating Procedures
Knowledge Transfer

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